Call Center
AL Ghurair University
Total years of experience :23 years, 0 Months
• Handle HRS calls assist professionals how to apply for license in DHA, what is the requirements, how to do self assessment, how to use Unified Healthcare Professional requirements till get eligibility letter and find a job in a health facility to activate his license.
• Assist Facilities how to apply for Health Facility License from scratch New facility license, Activate facility license, showing them guidance online on DHA website as well Facility guidelines as well answe all their inquiries.
Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Assist seller how to register on souq.com recently Amazon. Solve sellers issues in regards missing shipment and issue compensation for certain limit while seek approval from line manager for high value items. Follow up with courier to return the shipments to sellers such as ' cancelled or return shipments' Follow up Full by souq items with warehouse team 'missing items or not live items or returned or removed as well return item' Handle day to day Task and ensure SLA is met as well KPI . Ensure that product in catalog match our inventory based on the following criteria :- Image match catalog and inventory Barcode linked in DR. Sku and Csi to correct ASIN used global. Barcode should linked to correct ASIN "Amazon Serial international number" Detail page "Description, size, color, brand, Gender" should match catalog and inventory. Item in catalog has to match inventory. Ensure every item added to LPO and fix the issue accordingly. Raise issue for barcode not registered in GS 1 if not registered communicate with the vendor to submit NIS templates through vendor center as well provide certificate of registration of the same. If it is early migration; there is no vendor information escalate to the vendor manger to fix the issue.