head of customer service
sapphire town real estate
Total years of experience :16 years, 5 Months
Head Customer Service
Sapphire Town Real Estate (2014 to Till Date)
• Ensure the needs of customers are being satisfied regarding the real estate needs Rentals / Sales, I work by providing excellent customer service and to promote idea throughout the organization towards the growth of the company.
• I work at various levels, head office operations (front office & back office) helping to develop a customer service policy for an entire organization managing a team of customer services staff.
• Handling face-to-face enquiries from customers, possible roles vary widely and job titles in customer services management include customer care manager, corporate services manager, customer relationship manager and customer operations manager.
• Assist clients with property sales and development, Hold open house inspections, instructing clients on best practices for selling success and liaising between renters/owners and prospective buyers for property inspections.
• Preparation of legal documents including listings and sales contracts
Head of Customer Service
Flash Properties (2012 Till 2014)
• Providing help and advice to customers using your organization’s products or services, communicating courteously with customers by telephone, email, letter and face to face.
• Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
• Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill, and by issuing refunds or compensation to customers.
• Keeping accurate records of discussions or correspondence with customers, analyzing statistics or other data to determine the level of customer service your organization is providing and producing written information for customers, often involving use of computer packages/software.
• Writing reports analyzing the customer service that your organization provides and developing feedback or complaints procedures for customers to use.
• Meeting with other managers to discuss possible improvements to customer service, being involved in staff recruitment and appraisals.
• Training staff to deliver a high standard of customer service;
Sales Executive
Al Mana Group Fashion (2011 till 2012)
• Sales Executive for Selling Go Sport’s products/brands to ensure minimum stocks are maintained at all times.
• Merchandise products in the store shelves to ensure maximum visibility and exposure to the product/brands.
• Stand at specially erected podiums to do product sampling at the time of product launches in order to attract the attention of a large customer base and obtain visibility/publicity
• Participate actively in sales promotions to increase sales and meet targets and gather market intelligence on competitor's products, pricing, promotions, display materials, etc. in order to meet and stay ahead of competition.
• Prepare and submit reports periodically on sales turnover and stocks with a view to monitor profitability of operations
Worked as a Sales Executive at Celio (Fashion Division) Sousse, Tunisia
Worked as a sales Executive at Benetton Boutique, Tunisia