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zohra Sassi, Office Coordinator – Operations & Administration

zohra Sassi

Office Coordinator – Operations & Administration·American Express Middle East & North Africa

Qatar

Bachelor's degree, English Language & Literature

Work experience

Total years of experience: 5 years, 9 months

Office Coordinator – Operations & Administration

July 2024 - Present

American Express Middle East & North Africa

Doha, Qatar

July 2024 - Present

Manage daily office operations, ensuring smooth coordination across HR, IT,
facilities, and external vendors.
Coordinate meetings, travel arrangements, and internal events while
Prepare and maintain administrative documentation, reports, spreadsheets,
invoices, and confidential records with accuracy and discretion.
Liaise with internal departments and external stakeholders to ensure timely
completion of requests and operational activities. vendor contract and
inventory tracking to maintain efficient office operations.
internal policies and procedures.

Company industry:
Financial Services
Job role:
Support Services

Hostess

October 2023 - June 2024

Qatar Airways

Doha, Qatar

October 2023 - June 2024

Delivered high-end guest experience to VIP and premium passengers in a luxury
lounge environment
Managed client interactions with professionalism, discretion, and attention to
detail
Coordinated with internal teams to ensure smooth lounge operations and service
Handled high-pressure situations while maintaining service excellence and
composure

Company industry:
Airlines
Job role:
Customer Service and Call Center

Administrative coordinator

March 2022 - September 2023

Legal Office

Oran, Algeria

March 2022 - September 2023

Coordinated administrative and operational support for legal staff and daily
office activities
Managed scheduling, client coordination, and confidential legal documentation
Organized case files, reports, and correspondence ensuring deadlines were met
Maintained structured filing systems and improved workflow organization

Company industry:
Law Firm
Job role:
Administration

Administrative Assistant

October 2020 - February 2022

Chic By Ilyana

Oran, Algeria

October 2020 - February 2022

Supported daily retail and administrative operations in a fast-paced environment
Maintained inventory records, sales documentation, and supplier coordination
Assisted with staffscheduling and customer service operations
Contributed to improving organization and efficiencywithin the store

Company industry:
Fashion & Apparel
Job role:
Administration

Education

Ahmed Ben Ahmed University 2

June 2023

June 2023

Bachelor's degree, English Language & Literature

Algeria

Souiyah Al Houari High School

June 2020

June 2020

High school or equivalent, High School Certificate

Algeria

Skills

FILING
Expert
FILING
Expert
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
COORDINATING
Expert
COORDINATING
Expert
FOURGEN COMPUTER-AIDED SOFTWARE ENGINEERING (CASE) TOOLS
Expert
FOURGEN COMPUTER-AIDED SOFTWARE ENGINEERING (CASE) TOOLS
Expert
HOSPITALITY
Expert
HOSPITALITY
Expert
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
OPERATIONS
Expert
OPERATIONS
Expert
RESERVATIONS
Expert
RESERVATIONS
Expert
PROFESSIONALISM
Expert
PROFESSIONALISM
Expert
Facility management
Beginner
Facility management
Beginner
Problem solving
Expert
Problem solving
Expert
Solution focused
Expert
Solution focused
Expert
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
OFFICE MANAGEMENT
Intermediate
OFFICE MANAGEMENT
Intermediate
PROCUREMENT
Intermediate
PROCUREMENT
Intermediate
SELF MOTIVATION
Intermediate
SELF MOTIVATION
Intermediate
VENDOR MANAGEMENT
Intermediate
VENDOR MANAGEMENT
Intermediate

Languages

Arabic

Native Speaker

English

Expert

French

Intermediate

Training and Certifications

Training
translation and guidance
Arab sports games
Jul 2022