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Zoulfikar Idriss, Operations Manager

Zoulfikar Idriss

Operations Manager·Second Cup

Kuwait

Higher diploma, Computer Programing

Work experience

Total years of experience: 25 years, 11 months

Operations Manager

September 2004 - Present

Second Cup

Hawali, Kuwait

September 2004 - Present

Directly manage 10 managers and 75 employees in facility.

Opening 17 new successful branches for the company within 4 years.

Tracking responsibility of all the market (Hiring, Warehouse, Ordering & Day to day operation).

Improving sales growth annually by almost 20%.

Following up the brand expansion plan and searching for new locations.

Tracking the main competitor’s expansion and updated news.

Following up media plan and marketing.

Controlling cost and maintaining products availability.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Area Manager

July 2002 - May 2004

Joffrey's Coffee & Tea Co.

Beirut, Lebanon

July 2002 - May 2004

Area Manager.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Lead Barista

January 2000 - March 2002

Starbucks Coffee

Beirut, Lebanon

January 2000 - March 2002

Lead Barista.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Education

IPNET

June 2000

June 2000

Higher diploma, Computer Programing

Lebanon

Skills

General Operations
Expert
General Operations
Expert
Business Operations Management
Expert
Business Operations Management
Expert
Computer Operations
Expert
Computer Operations
Expert
Food Safety
Intermediate
Food Safety
Intermediate
Inventory Management
Expert
Inventory Management
Expert
Customer Service
Expert
Customer Service
Expert
General Operations
Expert
General Operations
Expert
Business Operations Management
Expert
Business Operations Management
Expert
Computer Operations
Expert
Computer Operations
Expert

Languages

English
Intermediate
French
Intermediate
Arabic
Expert

Training and Certifications

Certifications
Certified Operations Manager
School of Business, Toronto - Canada.
May 2007 - Jun 2007