Revenue and Operations Manager
Jannah Place Villas Ras Al Khaimah
Total des années d'expérience :3 years, 10 Mois
- Managing inventory and pricing for a holiday home property with 24 exclusive villas (using
Fastbooking channel manager), ensuring that the monthly and annual revenue targets are met.
- Daily pick-up analysis, distribution strategy adjustments on a daily basis.
- Leading the operations team (Front Office and Housekeeping departments) and overseeing the day-to- day operations.
- Providing training to the team on Front Office and Reservations operations and systems.
- Preparation of reports and presentations for property owners.
Directly reporting to the CEO, I fulfilled the following roles during my employment:
- Executive Assistant and Office Manager:
o Assisting the CEO in several projects, making travel arrangements and managing his calendar.
o Office management in the HQ of the Company (leading a team of 6 members).
o Organization of internal and external events.
- Quality Control Manager:
o Ensuring that the properties comply with the Company standards by performing regular quality control checks in 7 properties throughout the UAE with a focus on Front Office and Housekeeping operations.
o Continuously monitoring the service quality and coordinating with department heads regarding training requirements.
Main responsibilities included providing guest-oriented service according to Kempinski and Leading Quality Assurance (LQA) standards, performing receptionists (handling guest complaints, problem solving, check-ins and check-outs, preparing hotel bills, handling payments) and guest relation (arranging amenities, providing courtesy calls, conducting show arounds) tasks. I also performed night shift leader tasks during my tenure with the company.
Delivering lectures (Research Methods) for Diploma students, guiding students on the development of their
research papers, editing journals and managing library inventory.
Providing guest-oriented service, communicating with other departments of the hotel in order to satisfy the
individual needs of guests, handling guest complaints, problem solving, check-ins and check-outs, preparing hotel bills, handling payments.
Providing information about local features and sightseeing opportunities, making program reservations for guests, organizing transportation for hotel guests, dealing with individual requests.