Senior Manager Digital and Analytics
PWC
Total years of experience :21 years, 4 Months
Digital Data Enablement Platform
Responsible for delivery of a suite of dashboards using Microsoft PowerBI technology for the firm to replace the current legacy solutions in place and provide actionable data insights to the organization’s leadership team. Key objectives were to automate manual processes, streamline metrics across our organization, provide enhanced visualizations for metric consumption and free up resource capacity to focus on data analysis instead of number crunching. My stakeholders for this project were the Middle East board of PWC.
o Microsoft Azure Cloud Migration
Responsible for leading PWC’s onboarding to the Azure cloud. Working closely with Microsoft and internal PWC departments to build use case, get stakeholder buy in and implement. This was a challenging project as the resources working on the project were new to cloud technology hence my role was both project managing the onboarding and playing a hands on role throughout the onboarding bringing resources up to speed on the technology. My stakeholders for this project were the middle east board of PWC.
o Client Data Analytics Collaboration Platform
Led the implementation of an in-house platform developed for clients to help enhance
the user experience in the following areas:
Data - automates at scale the way we ingest and handle client, firm and third-party data;
Technology - provides a ready workbench, including applications we use every day (PowerBI, Tableau, Alteryx, SQL Server, Visual Studio etc) and next-gen technologies, like artificial intelligence, machine learning and robotic process automation;
People - connects our people through collaborative digital workspaces; and Insights - enables our teams to deliver increased value and insights to our clients.
o Emerging Technologies Lab Program Management
I am the program manager for the Middle East emerging technologies lab which is currently in the process of being set up. This is the first emerging technologies lab in the region for PWC. The labs will include Analytics, Artificial Intelligence, Machine Learning, Robotics Process Automation, Virtual Reality, Augmented Reality and Internet of Things. My role is recruiting talent for the labs, presenting the plans to leadership, engaging with global teams to bring in best practices from other regions, organizing the hardware/software kits, engaging with internal and external stakeholders.
o Team Management: Managing a global team of Accenture vendors within the Business Intelligence department at Microsoft reporting to the global Client Account Senior Director for Accenture at Microsoft. o Project Management: Managing up to 8 concurrent projects and a team of 25 resources in USA, Singapore, Ireland and India which includes creating master project plans, resource management, risk mitigation, budget planning, capacity planning, user engagement, training and presentations to key stakeholders summarising status and key delivery highlights across the portfolio of projects under the scope of the Microsoft Operations BI team. o BIDLC Implementation and Compliance: Managing compliance to the BIDLC throughout each step including analysis, design, development, system integration testing, user acceptance testing, launch, documentation, training and support. o User Requirement Gathering: Conducting requirement gathering sessions with stakeholders of various projects and converting these in to a robust Business Requirements Document covering all aspects required by the development team hence providing accurate estimates to project sponsors. o Productivity Improvement Program :I lead the productivity improvement program across the Microsoft BI team. I have implemented a mechanism of gathering efficiency initiatives, presenting them to our client, implementing initiatives and report progress and $ savings each month to senior client contract leads. o Monthly Business Reviews: I am a key presenter at our monthly business reviews with client leadership. Metrics collected and presented include highlights, challenges, value add program update, productivity program update, project quality metrics, defect rate, run management and SLAs. I facilitate collection of each metric and review these prior to client monthly presentations. o Resource Hiring/Training: All new open roles in the team go through a screening stage with me. I engage with my team in weekly team meetings, technical and project discussions, clearing delivery roadblocks, individual performance appraisal, ratings and training. I ensure that every member of the team is motivated and contributes to achieve maximum efficiencies attainable without compromising on delivery quality. o Capacity Utilization and Forecasting: I produce team capacity utilization and resource forecasting reports to our client lead for transparency and proactive resourcing decisions. o Worldwide Internal Audit Scorecard: This was a major project for the Audit Services team at Microsoft to measure the worldwide internal audit process conducted within Microsoft worldwide. This four month effort was highly recognized by one of the 6 VPs of Microsoft World Wide besides several members of the senior management teams locally in Dublin and in AOC due to the return on investment it produced by the reduction of 100 man hours per month and a user friendly application which was used at all levels in the organization. o BI Project Estimation Model: Created an estimation model for the Accenture BI team worldwide outlining a formal process to estimate effort involved in the various phases of the BI lifecycle. The model allows the BI team to translate BRDs in to development estimates. The model has helped improve credibility of the BI team’s estimation process. It has been rolled on to 3 regions including EOC, AOC and APOC and has helped us in streamlining our development estimation process. o Documentation Standards, Testing and Coding Standards: Produced standards for the worldwide BI team to follow when writing functional and technical specification documentation. In conjunction with this I also created testing and development standards for the team to follow worldwide. These standards have been rolled out to multiple regions in Accenture and this has enabled us to improve consistency and scalability of our deliverables.
o Managed 4-5 concurrent fund accounting projects at any given time with 10-15 people in cross functional teams resulting in increased efficiency and reduction of man hours spent.
o Led new hedge fund client integration projects and integrated their Order Management Systems in to our own Order Management Platform (Aexeo). Managed Key Process Improvement Initiatives internally across the company. This involved replicating trade and cash reconciliations from the client’s order management platforms on to Citco’s and conducting gap analysis between the two.
o Led change management requests either from requests sent by clients or by identifying gaps in citco’s fund account platforms. This involved creating a change request document and presenting the change request at the change management committee. This was followed by creating test plans/scripts and managing the development, uat testing, release and post-launch support process with the client, development team, uat resources and the support teams involved.
o Smartstream Automated Cash Reconciliation Platform: Initiated and project managed the rollout of the SmartStream trade and cash reconciliation platform to automate the production of trade/cash reconciliations resulting in 50% man-hour savings across the trade and cash reconciliation operational teams at Citco.
o API Reporting Platform: Led the planning, implementation and review of a reporting website developed for automated profit and loss and balance sheet reports to be generated both internally and externally for our clients. This resulted in man-hour savings of 40% across the teams using the application.
o Task Tracking Application: Automated deliverables sent to clients allowing senior management to review the agreed SLAs and compare them to the actual deliverables sent to clients.
o Product Specification Documentation: Enhanced the client’s experience of sending trade files to citco by producing internal and external product specs on Citco’s trade loader functionalities for various listed and OTC products traded by clients. This included Equity Swaps, Credit Default Swaps, Repos, Bonds, and Equities etc.
Created a suite of 100 reports for the marketing, finance, operations, and customer service departments for NTL producing on average 5 reports per week.
Data Cleansing Project: Successfully fixed data issues across 30% of NTL’s client base held on their CRM system Vantive.
Distinction awarded