Muhammad Zubair Hassan Mughal

Directed daily operations of housekeeping department, leading a team of attendants and supervisors to
maintain exceptional cleanliness standards.
Implemented cost-saving initiatives that reduced supply expenses by up to 15% without compromising
quality.
Developed and enforced cleaning protocols and inspection checklists to ensure compliance with brand and
safety standards.
Trained and mentored staff on guest service excellence, safety procedures, and effective time management.

Supervise and coordinate daily housekeeping operations to maintain high cleanliness standards across all
facilities
Train and mentor staff on best practices, safety procedures, and quality service delivery
Conduct regular inspections to ensure compliance with hygiene regulations and guest satisfaction targets
Manage inventory and budget for cleaning supplies, reducing costs through efficient procurement

• Provides training (including safety training) and conducts meetings with all housekeeping
personals as directed by the management.
• Supervises or assists Executive Housekeeper in directing the work activities of
Housekeeping staff.
• Distributes the keys and work assignments to staff.
• Control all inventories; order guest and room supplies.
• Control timing in room; control expenses.
• Assigns special projects to staff and supervisors.
• Assists Executive Housekeeper in the selection of Housekeeping personnel, training, team
members disputes, administering disciplinary procedures and up to terminating
employees.
• Work with Executive Housekeeper of admin and inventory to manage daily room
inventory, track housekeeping employees and prioritize daily load.
• Make purchase orders; communicates between departments on any issues affecting
guest.
• Clerical work such as responding to e-mails in a timely manner.
• Ensure that the payroll is done and in a timely manner.
• Ensure adherence to company quality standards by inspecting rooms, including deep
cleaning according to Marriott standards.
• Supervises Housekeeping staff.
• Discipline, reward and develop employees as necessary.
• Other duties assigned by executive housekeeper and general manager.
• Keep and Maintaining lost and found records in an efficient manner and handles all calls
regarding lost and found.
• Assists in interviewing all prospective employees to ensure proper staffing levels are met.
• Ensure proper scheduling of all shifts for proper coverage according to occupancy.
• Maintain high morals, sense of professionalism in all staff.
• Coach, monitor develop team members for improved performance.
• Ensure efficient communication including coaching and performance management.
• Provide staffing, training, counseling and performance reviews for housekeeping
department.
• Develop relationships and communicate efficiently with all departments especially with
housekeeping department, laundry, warehouse and property mangers.

Supervise daily housekeeping operations to ensure guest rooms and public areas meet cleanliness standards
Train, schedule, and evaluate housekeeping staff to maintain efficiency and high service quality
Coordinate with maintenance and front office teams to address guest requests promptly
Monitor inventory levels and control costs by managing cleaning supplies and equipment effectively

Supervise and coordinate daily housekeeping operations to maintain cleanliness and hygiene standards
across all facilities.
Train, schedule, and evaluate housekeeping staff to ensure high performance and adherence to quality
protocols.
Monitor inventory levels and manage procurement of cleaning supplies and equipment efficiently.
Implement and enforce safety and sanitation procedures, achieving a consistent 98% compliance rate in
inspections.

Oversee daily laundry operations ensuring quality standards and efficiency across all departments
Train and supervise laundry staff to maintain cleanliness, organization, and safety compliance
Implement process improvements that increased turnaround speed by 20%
Monitor inventory levels and manage vendor relationships to ensure consistent supply availability