Zubair Shah

All operational aspects including distribution operations, customer service, human resources, administration and sales
•Assess local market conditions and identify current and prospective sales opportunities
•Develop forecasts, financial objectives and business plans
•Meet goals and metrics
•Manage budget and allocate funds appropriately
•Bring out the best of branch’s personnel by providing training, coaching, development and motivation
•Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
•Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs
•Address customer and employee satisfaction issues promptly
•Adhere to high ethical standards, and comply with all regulations/applicable laws
•Network to improve the presence and reputation of the branch and company
•Stay abreast of competing markets and provide reports on market movement and penetration

sales team by managing schedules, filing important documents and communicating relevant information
•Ensure the adequacy of sales-related equipment or material
•Respond to complaints from customers and give after-sales support when requested
•Store and sort financial and non-financial data in electronic form and present reports
•Handle the processing of all orders with accuracy and timeliness
•Inform clients of unforeseen delays or problems
•Monitor the team’s progress, identify shortcomings and propose improvements
•Assist in the preparation and organizing of promotional material or events
•Ensure adherence to laws and policies

handled more than 100 calls daily for clients in Canada & USA. Generated leads for Blue Cross Blue Shield executives in USA.
•Utilized computer technology to handle high volume of calls.
•Increased customer satisfaction by creating customer-focused environment.
•Recognized by superiors as an efficient performer with strong leadership skills and the ability to empower/motivate others.
•Strong phone contact handling skills and active listening