Process Specialist
Cognizant Technology Solutions
Total years of experience :13 years, 4 Months
Managing Client Calls and Providing Support for Engineers working in UK who has Motion Computing Hand Held Terminals
Providing resolutions for Clients
Preparing Reports for the Clients
• Promoted in short time as Outbound Agent and Process Lead for the new Project • Have chosen best Employer of the year 2007 .2008 • Have being rewarded as Best Quality Rep for year 2009 • Have chosen as ‘SPOC’ on Client Calls for reduction on Executive escalation. • Prepared Decision Trees for the Project which reduced the AHT of the Team dramatically. Successfully Completed Completed ITIL V3 Foundation with 95% Completed Yellow Belt Course