Zubare محمد, Process Specialist

Zubare محمد

Process Specialist

Cognizant Technology Solutions

البلد
الهند - تشيناي
التعليم
بكالوريوس, Electronics and Communication
الخبرات
13 years, 4 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :13 years, 4 أشهر

Process Specialist في Cognizant Technology Solutions
  • الهند
  • أشغل هذه الوظيفة منذ فبراير 2011

Managing Client Calls and Providing Support for Engineers working in UK who has Motion Computing Hand Held Terminals

Providing resolutions for Clients

Preparing Reports for the Clients

الخلفية التعليمية

بكالوريوس, Electronics and Communication
  • في Anna University
  • أبريل 2006

• Promoted in short time as Outbound Agent and Process Lead for the new Project • Have chosen best Employer of the year 2007 .2008 • Have being rewarded as Best Quality Rep for year 2009 • Have chosen as ‘SPOC’ on Client Calls for reduction on Executive escalation. • Prepared Decision Trees for the Project which reduced the AHT of the Team dramatically.  Successfully Completed Completed ITIL V3 Foundation with 95%  Completed Yellow Belt Course

Specialties & Skills

Team Handeling Skills

اللغات

الانجليزية
متمرّس

التدريب و الشهادات

ITIL V3 Certification (الشهادة)
تاريخ الدورة:
February 2012
صالحة لغاية:
February 2012

الهوايات

  • Browsing Internet