Senior Functional Consultant
Tech Falcon LLC
Total years of experience :11 years, 11 Months
• Subject Matter Expert in Supply chain management and Retail module within D365 Finance and Operations.
• Supported the end-to-end delivery of D365 F&O projects including analysis, design, configuration, testing, training, and deployment.
• Oversee appropriate resources assigned to complete project tasks according to plan; establish criteria concerning deliverability, performance, maintenance, design, and costs.
• Acted as liaison between company and client during project implementations.
• Contributed to Microsoft D365 implementation, Retail store rollout and other digital initiatives of IT functions including process automation and Omnichannel experience.
• Performed troubleshooting and maintenance of ERP solution (MS Dynamics AX 2012 R2 / D365- Retail) and other organization software (Power BI, Ecommerce, Qualtrics, Stock take applications and RFID).
• Supported merchandising & planning function with all daily operation activities including assortment setup, price and promotion configuration, replenishment and executing supply chain projects.
• Understand, develop, and support interface module related to Third Party Logistics (Aramex & MILAHA), External party (Darwin & Manthan AI system analytics) and Brand principals.
• Involved in testing of Reward program (SHARE) with QA team and provided user training to store staff.
• Collaborated with vendor and project management team on a code change and new fix in upcoming releases.
• Executed SDLC and other project implementation activities for setting up applications during Opening & closure of stores, sales, and other business initiatives.
• Create/support of MIS including generating Report specifications, report creation & deployment.
• Actively involved in application performance enhancement.
• Lead Finance, budget, and asset module consultancy.
• Implementation, Customization, and development of CANIAS ERP based on customer requirements.
• Understand business and application requirements for the development and operation of ERP systems.
• Translated business user concepts and ideas into comprehensive business requirements and design documents.
• Proposed potential system solutions based on evolving client requirements analyzed by collaborating with cross-functional development team members.
• Created project plans in accordance with project management framework standards and procedures.
• Identified ongoing issues and gaps within project plans, to eliminate implementation issues.
• Collaborated with stakeholder groups across the organization to ensure business and technology alignment.
• Ensured proper distribution and handling of data.
• Instructed and trained employees on site to adapt the changes in business process.
• Contributed to the core product development of CANIAS ERP.
• Supported daily operations and MS Dynamics RMS maintenance procedures, including system performance and reliability testing.
• Ensured coverage and supported all service delivery processes: Incident management, Problem management, Change management and Application enhancement.
• Troubleshooted open ticket requests by completing a deep analysis and communicating recommended workarounds within applicable SLA times.
• Assessed retail store problems, so that areas of concerns are identified and worked on resolution with internal & external vendors.
• System integration- Wrote stored procedure for managing Employee Discount across all region in MRMS by integrating Oracle & MRMS including email alert to print discount card, which saved manual work.
• Developed JAVA application for creating customer records and run effective marketing promotion using Qfuse.
• Worked in MS Dynamic RMS and Oracle ERP Data Integration project.
• MS Dynamics NAV administration including updating tables, troubleshooting, and documenting problems and resolutions, aiding with conversions and upgrades.
• Modules Managed: Sales, Technical, Purchase, Production, Erection and Accounts.
• Configured user interfaces by collaborating with technical staff and users and analyzing business process and functional requirements.
• Collaborated with team for version upgrade of MS Dynamics NAV from 2009 R2 to 2013.
• Build Technical efficiency calculation module using C/AL Programming.
• Functioned as technical resource; determines and translates business data into reporting needs within a variety of applications such as Microsoft Access, Excel, or SSRS reporting tool.
• Lead end-user training of MEI Officials in the functional use of MS Dynamics NAV.
• Organized monthly meetings with Group Director & General Manger for the IT issues & updates.
Secured First class in Bachelor of Engineering in Computer Science. Attended many workshops on Software engineering, ethical hacking and Tiny OS. Cultural event coordinator and Project leader. Participated in skill based training program on “Java and Struts Framework” organized by M2i Software Solution.