Zuhaib Kv

• Subject Matter Expert in Supply chain management and Retail module within D365 Finance and Operations.
• Supported the end-to-end delivery of D365 F&O projects including analysis, design, configuration, testing, training, and deployment.
• Oversee appropriate resources assigned to complete project tasks according to plan; establish criteria concerning deliverability, performance, maintenance, design, and costs.
• Acted as liaison between company and client during project implementations.

• Contributed to Microsoft D365 implementation, Retail store rollout and other digital initiatives of IT functions including process automation and Omnichannel experience.
• Performed troubleshooting and maintenance of ERP solution (MS Dynamics AX 2012 R2 / D365- Retail) and other organization software (Power BI, Ecommerce, Qualtrics, Stock take applications and RFID).
• Supported merchandising & planning function with all daily operation activities including assortment setup, price and promotion configuration, replenishment and executing supply chain projects.
• Understand, develop, and support interface module related to Third Party Logistics (Aramex & MILAHA), External party (Darwin & Manthan AI system analytics) and Brand principals.
• Involved in testing of Reward program (SHARE) with QA team and provided user training to store staff.
• Collaborated with vendor and project management team on a code change and new fix in upcoming releases.
• Executed SDLC and other project implementation activities for setting up applications during Opening & closure of stores, sales, and other business initiatives.
• Create/support of MIS including generating Report specifications, report creation & deployment.
• Actively involved in application performance enhancement.

• Lead Finance, budget, and asset module consultancy.
• Implementation, Customization, and development of CANIAS ERP based on customer requirements.
• Understand business and application requirements for the development and operation of ERP systems.
• Translated business user concepts and ideas into comprehensive business requirements and design documents.
• Proposed potential system solutions based on evolving client requirements analyzed by collaborating with cross-functional development team members.
• Created project plans in accordance with project management framework standards and procedures.
• Identified ongoing issues and gaps within project plans, to eliminate implementation issues.
• Collaborated with stakeholder groups across the organization to ensure business and technology alignment.
• Ensured proper distribution and handling of data.
• Instructed and trained employees on site to adapt the changes in business process.
• Contributed to the core product development of CANIAS ERP.

• Supported daily operations and MS Dynamics RMS maintenance procedures, including system performance and reliability testing.
• Ensured coverage and supported all service delivery processes: Incident management, Problem management, Change management and Application enhancement.
• Troubleshooted open ticket requests by completing a deep analysis and communicating recommended workarounds within applicable SLA times.
• Assessed retail store problems, so that areas of concerns are identified and worked on resolution with internal & external vendors.
• System integration- Wrote stored procedure for managing Employee Discount across all region in MRMS by integrating Oracle & MRMS including email alert to print discount card, which saved manual work.
• Developed JAVA application for creating customer records and run effective marketing promotion using Qfuse.
• Worked in MS Dynamic RMS and Oracle ERP Data Integration project.

• MS Dynamics NAV administration including updating tables, troubleshooting, and documenting problems and resolutions, aiding with conversions and upgrades.
• Modules Managed: Sales, Technical, Purchase, Production, Erection and Accounts.
• Configured user interfaces by collaborating with technical staff and users and analyzing business process and functional requirements.
• Collaborated with team for version upgrade of MS Dynamics NAV from 2009 R2 to 2013.
• Build Technical efficiency calculation module using C/AL Programming.
• Functioned as technical resource; determines and translates business data into reporting needs within a variety of applications such as Microsoft Access, Excel, or SSRS reporting tool.
• Lead end-user training of MEI Officials in the functional use of MS Dynamics NAV.
• Organized monthly meetings with Group Director & General Manger for the IT issues & updates.