Branch Sales & Services Officer
Mashreq Bank
Total years of experience :12 years, 11 Months
Notable Accomplishments:
• Exceeded monthly collection targets by a staggering 120% on YoY basis (KPA & KPI overachieved by 150%).
• Consistently exceeded revenue driven performance indicators based on the RBG model inclusive of Per- Loans, Credit Cards, Insurance & Investments and CASA funded accounts.
Core Responsibilities:
• Manage branch operations in an efficient & effective manner through accurate/timely processing of all transactions and account maintenance activities inclusive of investment instructions, account information requests, withdrawals, loan repayments & school banking.
• Develop relations with new clients and strengthen relations with existing customers to seize opportunities to cross-sell Mashreq Bank products & services to drive the growth & profitability of the Bank.
• Organize promotional activities to create & enhance the awareness & brand image of Mashreq Bank’s vision, products & services.
Core Responsibilities:
• Deliver efficient & effective services to customers in sync with their requirements in order to extract maximum possible value from the available sales opportunities.
• Maintain cordial relations with customers to develop a better understanding of their requirements and for the assured realization of long term working association.
• Adhere with regulations, legal obligations & data protection rules to avoid fines & penalties.
• Process loan applications in a timely manner whilst adhering with the Credit Policy for retail customers.
• Monitor documents pertaining to company product policies & processes for compliance.
• Keep close tabs on business processes linked with loan closure & rebooking.
• Share critical insights with the senior leadership through MIS reports and facilitate them in problem solving & decision making.
• Collaborate with sales, credit & collections for the seamless flow of day to day operations.
Designation Chronology:
• August 2013 - March 2015: Senior Sales & Service Officer
• September 2012 - August 2013: Sales & Services Associate
• June 2011 -September 2012: Credit Operations Associate (Loan Department)