Grocery Twilight Manager
Tesco Superstore
Total years of experience :16 years, 7 Months
Recruiting and training the best people for the team, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.
Coaching the team and role modelling great service, demonstrating my enthusiasm to delight our customers.
Achieving maximum sales and impact seasonal events, planning well and also reacting to changes in weather, driving trade opportunities.
Delivering shrink and security prevention plan throughout the area.
Maintaining great quality products for customer by ensuring the team follow correct product handling.
Co-ordinating and coaching the team to maintain the best availability and presentation and working with 3rd party merchandisers to ensure the area is well stocked.
Leading the team in the driving of trade activity, and using my expertise and knowledge to grow sales and maximise profit.
Leading and building my shift managers knowledge to deliver and sustain Store Change Plan and resource planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.
Ensuring the store is always trading legally by coaching the team to use all security tools available to provide a safer place to work.
Coordinating the operation of the restaurant during scheduled shifts.
Responding to customer queries and complaints.
Maintaining high standards of quality control, hygiene, and health and safety.
Checking stock levels, order supplies and prepare cash drawers and petty cash.
BSc Architectural Technology
I.T. - Merit
Grade A-D, including Maths and English