Director Medical Operations
West Hill Medical Center
Total years of experience :17 years, 8 Months
• Direct and control clinical operations of multi health care centres.
• Provided direction to manage staff and resources and the provision of leadership and consultative advice in clinical care, operational and administrative activities of the services.
• Ensured that services are delivered and implemented in an effective and efficient manner and meeting established strategic directions and organizational initiatives and objectives.
• Extended business services to physiotherapy clinics and home care services.
• Introduced and executed medical operation of first aid units at petrochemical companies.
• Assisted in business case study for 100 bed private hospital in Gazan.
• Reconciled and settled all outstanding from insurance and direct accounts.
• Introduced new line of medical check-up and provide services to local companies.
• Direct & control all clinical & sales operations and performance of departments/units.
• Develop programs and protocols for enhancing clinical services and its effectiveness
• Ensure quality of care to improve patient, physician and employee satisfaction.
• Plan & Monitor services delivery & strengthen the financial performance of the center
• Monitor KPIs, evaluate and refine services to maximize cost effectiveness
• Direct and assist finance department in controlling budget, cash flow and receivables
• Manage insurance services, audit and reconciliations.
• Planning, implementation, and coordination of training for medical & non-medical staff,
• Implement marketing strategies to achieve quarterly and annual targets.
• Organized new start up set up with limited sources
• Optimize clinical services delivery with cost affordability and quality of care
• Hired all medical & non staff within timeline
• Secured all major insurance contracts to achieve flow of business
• Introduced innovative services with full engagement of staff and other stakeholders.
• Supervised medical audit team with outstanding cost reduction and service improvement results.
• Participated in the development and execution of medical department services.
• Assisted in the management of long-term cases and overseas referral cases with best package deals with service providers.
• Assisted in the medical performance and audit process of corporation.
• Developed an innovative method of medical data analysis and reporting for senior management.
• Assigned as medical department mentor to ensure training and development of young talent.
• Implemented the audit and service performance protocols to check over medical providers, insurance and third parties
• Assigned as regional officer to facilitate the relations with healthcare providers in the region.
• Assisted head office in the management of services execution and delivery in the region.
• Mediated disputes and resolved conflicts on provider claim settlements.
• Extended medical network with addition of 23 new medical service providers.
• Assisted claim department in the claim reconciliation of major service providers.
• Conducted the service audit and settlements of medical providers in the region.
• Monitored and bench-marked service and claim cost of medical providers.
• Update and maintained long-term and short-term disability and travel insurance claims.
Masters in Leadership and healthcare management
Bachelor of medicine & Bachelor of Surgery