Administration
No name
Total years of experience :8 years, 2 Months
03/2012 - present Amman, Jordan
10/2010 - 02/2012 Serbia, Belgrade
03/2009 - 09/2010 Libya, Tripoli
* Organizing of international events
* Charity meetings, charity events
11/2006 - 02/2009 Linea Directa Communications s.r.o., direct marketing agency,
Prague, Czech Republic
Contact Management Centre Manager
* Development of the strategy and concept of Contact Management Centre
* Business plan development and achievement with focus on sales strategy
* Responsibility and improvement of inbound/outbound quality, performance, results and KPIs of Contact Management Centre
* Team managing and coordination of 80 agents and 6 supervisors
* Invention of motivation tools, rewarding systems, trainings, assesment sessions, scripts, dialogues
* Recruiting of new employees
* Cooperation with Sales team regarding the realization of telemarketing campaigns for the business partners
* Project implementation
* Internal and external reporting
* Budget monitoring and costs management
08/2004 - 10/2006 Beneficial Finance a.s. (member of HSBC),
Prague, Czech Republic
Senior Marketing Officer
* Marketing plan preparation, presentation and implementation for Czech and Slovak market
* Develop and realise marketing actions/materials/corporate websites
* Provide constant marketing support to Czech and Slovak Republic operations according to business needs
* Manage and coordinate marketing projects (business, retail, affinity lending, personal banking)
* Realization of direct mailing campaigns for personal banking network
* Communication with the designer agency and creative support
* Reporting of marketing campaign results to departments
* Budget monitoring and costs management
* Leading and mentoring of marketing team
* Manage and maintain partner relationships
07/2003 - 07/2004 Studio Moderna, s.r.o., DRTV company
Prague, Czech Republic
Call Centre Manager
* Development and improvement of call centre
* Resposibility for results and performance of call centre
* Team managing and coordination of 45 agents
* Invention of motivation tools, rewarding systems, trainings, scripts, dialogues
* Agent planning
* Recruiting of new agents
* Realisation of direct mailing campaigns
* Project coordination
* Call Centre Project Budgeting & Calculations
* Internal and external reporting
* Support and improvement of customer service system
* Invention and realisation of customer service letters
* Research and analysing of competitors
06/2001 - 06/2003 Studio Moderna, s.r.o., DRTV company
Bratislava, Slovak Republic
Call Centre Manager
* Involved in research followed by making decisions of induction of new products on the Slovak market
* Certification process for the products launched on the Slovak market
* Product manual preparation
* Post Production - providing of whole process of making teleshopping spots and commercials (TV Markíza, STV, TV JOJ)
* Media planning
* DRTV reporting
* Communication with print media, retail clients
* Development and improvement of call centre
* Team managing and coordination of 15 agents
* Invention of motivation tools, rewarding systems, trainings, scripts, dialogues
* Reporting
1996-2001 Economics University, Bratislava, Slovakia Corporate Management Faculty Specialization: Financial Management Area of study: Corporate Economic, Corporate Management, Financial Management and Accounting
1994-1996 Economics Secondary School, Bratislava, Slovakia Business Administration