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Zyla Marie Cui, Document Controller/Site Secretary

Zyla Marie Cui

Document Controller/Site Secretary·Stantec

United Arab Emirates

Bachelor's degree, Nursing

Work experience

Total years of experience: 17 years, 0 months

Document Controller/Site Secretary

October 2018 - Present

Stantec

Dubai, United Arab Emirates

I found this job using Bayt.com

October 2018 - Present

- Manage and oversees all incoming, outgoing documents at site and making sure that all data are accurate and all documents are properly filed/stored and backed up accordingly for easy access to all Project Manages, Engineers, Architects and Inspectors in the project and are properly followed.
- Ensures all documents are properly logged as per date submitted and submitted documents correspond to all other submittals to avoid issues.
- Creates letters, transmittals for issuance to specific contractors at site
- Archiving files and ensuring all team members at site can have access to necessary documentation needed.
- Distribute project - related copies to internal teams
- Scan outgoing documents and store them in back up files accordingly for future use
- Review and update technical documents
Company industry:
General Engineering Consultancy
Job role:
Construction and Building

TELESALES EXECUTIVE/CUSTOMER SERVICE (CONTACT CENTRE, temporary)

June 2018 - September 2018

Washmen LLC

Dubai, United Arab Emirates

June 2018 - September 2018

- Do outbound calls to all customers who sign up the app to convert them to place their order
- Do outbound calls for retention, checking on customers after we deliver their first order in 2days
- Receive inbound calls for customers who make complaints, ask questions about the service and assist all customers who wish to place an order for laundry pick up.
Company industry:
Business Process Outsourcing (BPO)
Job role:
Customer Service and Call Center

Customer Service/Admin Assistant (Temporary)

February 2018 - May 2018

Renovo Technical Services LLC

Dubai, United Arab Emirates

February 2018 - May 2018

- Taking inbound calls from clients with complaints on pipe leakage, A/C not working, and other MEP related issues that needs fixing
- Input all records for the complaints by filing them accordingly to their signed contract
- Update records and follow up technicians on the appointed location
Company industry:
Technical Maintenance & Repair
Job role:
Customer Service and Call Center

RESERVATIONS COORDINATOR/ADMIN ASSISTANT/SECRETARY

November 2013 - January 2018

THE VISION DESTINATION MANAGEMENT

Dubai, United Arab Emirates

November 2013 - January 2018

THE VISION DESTINATION MANAGEMENT
ADMINISTRATIVE ASSISTANT/SECRETARY:
- Greeting guests upon their arrival in the office and ensuring that the reception area is clean at all times
- Takes calls, taking messages and transferring specific calls to designated person requested
- General administrative duties such as arranging meetings from hotel sales for our Marketing Manager/Director and Contracting Manager, photocopying, filing and organizing all bookings made according to the dates booked
- Follow up payments from Agents/Clients with no credit facility with the Company
- Perform daily tasks and secretarial duties such as correspondence, memos and checking and distribute daily emails and update daily antivirus.
- Receiving incoming documents and distribute it to designated person for Dubai branch
- Sending payment requests to accounts for hotel bookings made to be paid to hotels before guests check in.
- Purchasing supplies needed in the office monthly basis
- Responsible n monitoring the daily attendance of all staff.
- Renewal of Health Insurance, Office Rental (In Abu Dhabi Office)
RESERVATIONS COORDINATOR (with Back office experience for contracting)
- Handles hotel bookings, tours and transfers (Leisure/FIT bookings) by providing good customer service.
- Providing quotations for Hotels, Tours and transfers needed
- Offers 24/7 customer service assistance to all our guests who are staying in the UAE.
- Input Stop Sell/Free Sell in our system (assisting our contracting team on daily basis as per received from each hotel sales)
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

HOSTESS/WAITRESS

April 2012 - September 2013

HILTON HOTEL and RESORTS, Abu Dhabi

Abu Dhabi, United Arab Emirates

April 2012 - September 2013

HOSTESS:
- Greets and welcome guests upon arrival in the restaurant
- Taking table reservations through telephone or walk in guests
- Assisting Restaurant manager in updating the Restaurant Menu daily
- Making sure that the restaurant is clean before opening by following the check list
- Closing Cash/Credit Cards during payments
WAITRESS:
- Assist other waiters/waitress in taking orders for each client who will dine in, by also giving out the menus and suggesting our Specialty or new menu.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

RESERVATIONS COORDINATOR

November 2013 - January 2013

November 2013 - January 2013

Job role:
Sales

HOSTESS

April 2012 - September 2012

HILTON HOTEL and RESORTS

United Arab Emirates

April 2012 - September 2012

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

waitress

July 2010 - November 2011

United Arab Emirates

July 2010 - November 2011

taking orders for each client who will dine in, by also giving out the menus and suggesting our Specialty or new menu.

RIDES and ATTRACTIONS
Job role:
Customer Service and Call Center

RIDES and ATTRACTIONS OPERATOR

July 2010 - November 2011

FERRARI WORLD Abu Dhabi

Abu Dhabi, United Arab Emirates

July 2010 - November 2011

RIDES and ATTRACTIONS OPERATOR
- Welcomes guests with good customer service upon their arrival in the park
- Ensuring guests safety during their rides and letting them feel the “Out of This World Experience” as per promised to all guests who will visit the Theme Park
- Assisting guests inquiry whenever they will find it hard to locate some of the rides inside the Park
- Promoting the rides to all guests who will enter
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Support Services

TECHNICAL SUPPORT REPRESENTATIVE

February 2009 - July 2010

SYKES ASIA

Philippines

February 2009 - July 2010

Assist customers over the phone (Call Centre) relating to on their Internet connection issues
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

TECHNICAL SUPPORT REPRESENTATIVE

February 2009 - July 2010

SYKES ASIA, Philippines

Philippines

February 2009 - July 2010

- Assist customers over the phone (Call Centre) relating to on their Internet connection issues
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

ADMINISTRATIVE ASSISTANT

-

-

Greeting guests upon their arrival in the office and ensuring that the reception area is clean at all times
•Takes calls, taking messages and transferring specific calls to designated person requested
•General administrative duties such as arranging meetings from hotel sales for our Marketing Manager/Director and Contracting Manager, photocopying, filing and organizing all bookings made according to the dates booked
•Follow up payments from Agents/Clients with no credit facility with the Company
•Perform daily tasks and secretarial duties such as correspondence, memos and checking and distribute daily emails and update daily antivirus.
•Receiving incoming documents and distribute it to designated person for Dubai branch
•Sending payment requests to accounts for hotel bookings made to be paid to hotels before guests check in.
•Purchasing supplies needed in the office monthly basis
•Responsible n monitoring the daily attendance of all staff.
•Renewal of Health Insurance, Office Rental (In Abu Dhabi Office)
RESERVATIONS COORDINATOR (with Back office experience for contracting)
•Handles hotel bookings, tours and transfers (Leisure/FIT bookings) by providing good customer service.
•Providing quotations for Hotels, Tours and transfers needed
•Offers 24/7 customer service assistance to all our guests who are staying in the UAE.
•Input Stop Sell/Free Sell in our system (assisting our contracting team on daily basis as per received from each hotel sales
Job role:
Administration

HOSTESS

-

-

Greets and welcome guests upon arrival in the restaurant
•Taking table reservations through telephone or walk in guests
•Assisting Restaurant manager in updating the Restaurant Menu daily
•Making sure that the restaurant is clean before opening by following the check list
•Closing Cash/Credit Cards during payments
Job role:
Customer Service and Call Center

Education

ST PAUL COLLEGE Nursing

March 2008

March 2008

Bachelor's degree, Nursing

Philippines

GPA (point): 1 out of 5

GPA (point): 1 out of 5

Undergraduate

UNIVERSITY OF SAN JOSE RECOLETOS

March 2002

March 2002

High school or equivalent, Secondary Education

Philippines

GPA (percentage): 87%

GPA (percentage): 87%

View attachment

Skills

Typing Skills
Expert
Typing Skills
Expert
Hard Work
Expert
Hard Work
Expert
Team Player
Expert
Team Player
Expert
Analytical Writing
Expert
Analytical Writing
Expert
Customer Service
Expert
Customer Service
Expert
CLOSING
Intermediate
CLOSING
Intermediate
ANTI VIRUS
Beginner
ANTI VIRUS
Beginner
CALL CENTER
Expert
CALL CENTER
Expert
CREDIT
Beginner
CREDIT
Beginner
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
GESTIÓN DE ARCHIVOS
Beginner
GESTIÓN DE ARCHIVOS
Beginner
SAFETY
Expert
SAFETY
Expert
TELEPHONE SKILLS
Expert
TELEPHONE SKILLS
Expert
ADMINISTRATION
Expert
ADMINISTRATION
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
Typing Skills
Expert
Typing Skills
Expert
Hard Work
Expert
Hard Work
Expert
Team Player
Expert
Team Player
Expert
Analytical Writing
Expert
Analytical Writing
Expert
Customer Service
Expert
Customer Service
Expert

Languages

English

Expert

Tagalog

Native Speaker