patient services assistant manager
Gulf lab and x-ray
Total years of experience :13 years, 4 Months
Reception Activities:
• Employs excellent customer service skills.
• Ensures smooth patient flow.
• Reviews clinic schedule daily.
• Obtains patient insurance information.
• Responds to patients’ needs and concerns as appropriate. Investigates complaints and works with office manager to find solutions.
• May accept and process patient payments.
Appointment Scheduling:
• Schedules appointments consistent with patient needs and clinic scheduling guidelines.
• Assembles and sends appointment and other information.
• Maintains current and accurate system by entering cancelled and rescheduled appointments.
Referral Coordination:
• Manages referral queue.
• Obtains necessary insurance plan information.
• Maintains ongoing documentation and tracks authorized referrals.
• Ensures that all referrals are properly linked to appointments.
Billing Activities:
• Initiates fee sheet upon patient arrival to clinic.
• Tracks fee sheet according to clinic guidelines to ensure that all services are billed.
• Reviews fee sheets for completeness and accuracy and processes and submits to appropriate charge coordinator daily according to clinic guidelines.
• Reviews, corrects and resubmits charge documents on a daily basis as necessary according to clinic guidelines.
General Duties:
• Assists in orientating and training new staff.
• Reviews email daily to stay current with clinic communication.
• Maintains the physical environment for safety of staff and patients and for aesthetic presentation of the area (for example, organizing the waiting room furniture and magazine area.)
• Inventories and orders office supplies and forms.
• Sorts and distributes faxes and mail on a daily basis.
• Ensures daily functioning of office equipment.
* Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability
* Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
* Ensure high levels of customers satisfaction through excellent service
* Complete store administration and ensure compliance with policies and procedures
* Maintain outstanding store condition and visual merchandising standards
* Report on buying trends, customer needs, profits etc
* Propose innovative ideas to increase market share
* Conduct personnel performance appraisals to assess training needs and build career paths
* Deal with all issues that arise from staff or customers (complaints, grievances etc)
* Be a shining example of well behavior and high performance
* Additional store manager duties as needed
*Clearly communicate on a daily basis sales objectives and how this relates to weekly and monthly targets. This includes vintage as well as Tourneau watches.
•*Train Sales Professionals on the art of luxury watch sales. This includes creating the relationship with the client, demonstrating excellent product knowledge to educate the client, helping select the appropriate watch and closing the sale. This is accomplished through new hire training and on-going coaching.
*Coaching Sales Professionals:
- Provide just-in-time feedback to Sales Professionals on how to improve skill set.
- Based upon sales summary, provide weekly coaching to Sales Professionals to ensure they are using all tools to sell, including the Watch Protection Plan, Tourneau Financing and Trade-ins.
* Maximize percentage to retail on trade-ins and VIPs by ensuring the client understands the advantages of purchasing from Tourneau.
- In accordance with Tourneau guidelines, determine trade-in value of a watch and guidelines determine any discount to be provided on a watch.
*As needed, work with Sales Professionals to close sales.
*Follow-up with Sales Professionals on clienteling, so that clients are more likely to think about visiting and buying from the store in the future.
*Constantly monitor sales and identify brands that may require additional sales training in order to increase the comfort level of Sales Professionals in selling a particular brand.
*Understand local competitors and equip Sales Professionals with this knowledge.
* Provide upscale guest service experiences for clients throughout their stay
* Ensure clients are properly greeted upon their arrival
* Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
* Coordinate luggage collection and storage
* Oversee check-in and check-out procedures, including reservations and financial transactions
* Promptly address guests’ requests, like in-room dining
* Actively listen to and resolve complaints
* Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
* Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
* Inform clients of our hotel services, including breakfast and dining options
* Promote all hotel amenities, conveniences and programs offered
* Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures
* Plan and coordinate the provision of friendly, efficient services to guests
* Schedule activities for guests
* Plan and coordinate all promotional activities targeting clients
* Trace relevant statistics about clientele
* Coordinate and supervise all activities for guests
* Assist with check-ins / check-outs of clients
* Greet Guests upon arrival
* Assist guests with airline bookings and reconfirmation's
* Assist all departments in being receptive to the needs of guests
* Assist staff with language and culture
* Attend recreation activities when necessary