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نُقدّر رأيكِ

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تم إلغاء حظر المستخدم بنجاح
Zyle Allhen Manzanero, Shop Drawing Draftsman

Zyle Allhen Manzanero

Shop Drawing Draftsman·Facades Glass Trading LLC SP

الإمارات العربية المتحدة

بكالوريوس, Information Technology

الخبرة العملية

مجموع سنوات الخبرة: 7 سنوات, 4 أشهر

Shop Drawing Draftsman

أكتوبر 2025 - حتى الآن

Facades Glass Trading LLC SP

الشارقة، الإمارات العربية المتحدة هجين

أكتوبر 2025 - حتى الآن

• Prepare detailed shop drawings for glass, facade, and architectural metalwork systems in compliance with project specifications and engineering standards
• Coordinate with project managers and site engineers to ensure drawing accuracy and on-time delivery
• Produce and revise CAD technical drawings for fabrication and installation teams; maintain drawing registers and revision logs

مجال الشركة:
الهندسة المعمارية

Data Center Operations & Support Specialist

مايو 2024 - يوليو 2025

Megalink Inc.

Makati City، الفلبين

مايو 2024 - يوليو 2025

Served as a Data Center Operations & Support Specialist, responsible for monitoring and managing data center infrastructure using tools such as Nagios, Grafana, iNet Snowflakes, Transaction Monitoring Tool, DBeaver, WinSCP, and PRTG. Duties included extracting and presenting data from monitoring tools, executing and editing SQL queries, and preparing comprehensive reports and data visualizations for management. Promptly initiated command calls during production issues, addressed and resolved network, application, and production environment problems, and retrieved logs for incident investigation and escalation. Participated in remote application installation, patching, and server maintenance, while ensuring data security by following confidentiality procedures. Developed operational procedures to improve efficiency, communicated and escalated issues across multiple channels, and supported office operations with ad-hoc tasks.

مجال الشركة:
خدمات تكنولوجيا المعلومات

IT Technician & Security Systems Installer

يناير 2022 - يوليو 2025

Freelance

Santo Tomas، الفلبين

يناير 2022 - يوليو 2025

Provided technical support and troubleshooting services for individual and small business clients as a freelance IT Technician and Security Systems Installer. Responsibilities included diagnosing and resolving hardware and software issues, building and assembling system units tailored to client preferences, and installing and configuring CCTV systems, access control systems, and networking devices for both residential and commercial clients. Repaired biometric attendance systems to restore full functionality and delivered efficient remote and on-site technical support to resolve user issues promptly. This freelance work fostered strong problem-solving skills and adaptability in diverse technical environments.

مجال الشركة:
الإنتاج الإعلامي

IT Operations Analyst — NOC / Data Center Operations

يناير 2024 - يناير 2025

Megalink Inc (A Hitachi Group Company)

Makati City، الفلبين هجين

يناير 2024 - يناير 2025

• Performed 24/7 monitoring of ATM networks, transaction switching systems, and fintech infrastructure for major Philippine banks using Grafana, PRTG, and ATM Monitoring tools to ensure continuous service availability
• Ran SQL queries to extract and compile transaction data for monitoring reports and operational dashboards
• Detected, triaged, and escalated incidents affecting ATM transaction processing and interbank settlement uptime; performed initial troubleshooting and coordinated with Tier 2/3 teams for rapid SLA-compliant
resolution
• Collected and reconciled ATM transaction data hourly; produced EOD, weekly, and monthly operational
performance reports for management and banking stakeholders via Excel-based dashboards
• Monitored POS systems, payment gateways, and network devices; executed first-response NOC procedures and maintained disaster recovery awareness to minimize disruption to banking clients
• Managed and reset user credentials for jump server accounts, ensuring secure and compliant access to critical fintech infrastructure
• Maintained NOC runbooks, shift handover reports, and incident logs; coordinated with network engineers and app support teams to resolve infrastructure incidents within SLA via iCare Ticketing System
• Supported system maintenance, cloud migration initiatives (assisting on-premises to cloud transition), and disaster recovery activities to help ensure system resiliency and continuity of fintech operations

مجال الشركة:
خدمات تكنولوجيا المعلومات

Systems Analyst Intern

مايو 2023 - أغسطس 2023

Pixel8 Web Solutions & Consultancy Inc.

Legaspi، الفلبين

مايو 2023 - أغسطس 2023

• Gathered and analyzed client requirements; produced system documentation including use case diagrams,
data flow diagrams, and functional specifications for web and information system projects
• Assisted in UI/UX design — created wireframes, mockups, and user interface prototypes for web and
mobile applications built on PHP, MySQL, and WordPress
• Participated in full SDLC activities — requirements gathering, system design, UAT, and deployment
coordination.

مجال الشركة:
خدمات تكنولوجيا المعلومات

Computer Hardware Repair & PC Building

أغسطس 2021 - أبريل 2023

Freelance

Batangas، الفلبين

أغسطس 2021 - أبريل 2023

• Diagnosed and repaired computer hardware issues for clients, including component-level troubleshooting
• Assembled custom PC builds and rigs to client specifications, including thermal tuning and performance optimization
• Provided ad hoc technical support and hardware servicing, building practical hands-on experience alongside formal IT studies

مجال الشركة:
خدمات تكنولوجيا المعلومات

IT Support Volunteer

يناير 2019 - يناير 2023

Polytechnic University of the Philippines (PUP)

Batangas، الفلبين

يناير 2019 - يناير 2023

• Provided technical support to faculty and students covering hardware troubleshooting, software installation, and system maintenance
• Set up and maintained computer lab workstations; supported network connectivity, printer configurations, and peripheral setup

مجال الشركة:
التعليم العالي

التعليم

Polytechnic University of The Philippines

أكتوبر 2023

أكتوبر 2023

بكالوريوس، Information Technology

الفلبين

•Academic Distinction Award •President's Lister •Dean's Lister

Polytechnic University of the Philippines

سبتمبر 2023

سبتمبر 2023

بكالوريوس، Information Technology

الفلبين

University of Santo Tomas

مارس 2019

مارس 2019

الثانوية العامة أو ما يعادلها، Science, Technology, Engineering, and Mathematics (STEM)

الفلبين

Skills

COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
ACTIVE DIRECTORY
Intermediate
ACTIVE DIRECTORY
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
END USER TRAINING AND SUPPORT
Intermediate
END USER TRAINING AND SUPPORT
Intermediate
INCIDENT RESPONSE
Intermediate
INCIDENT RESPONSE
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
MICROSOFT 365
Intermediate
MICROSOFT 365
Intermediate
NETWORK MONITORING
Intermediate
NETWORK MONITORING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PRTG NETWORK MONITOR
Intermediate
PRTG NETWORK MONITOR
Intermediate

حسابات مواقع التواصل الاجتماعي

غيت هاب
غيت هاب

اللغات

الانجليزية

مبتدئ

الفيلبينية

اللغة الأم

التدريب و الشهادات

الشهادات
Cisco Introduction to Cybersecurity
Cisco Networking Basics
NC II — Computer Systems Servicing
NC II in Computer System Servicing Cisco Introduction to Cybersecurity Cisco Networking Basics
National Certificate (NCII)

الهوايات والاهتمامات

Running

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