Administration Executive
Professional Traders DMCC
Total years of experience :12 years, 0 Months
• Act as a point of contact between executives and internal/external clients - directly reporting to Chief Operation Officer
• Undertake the tasks of receiving calls, take messages and routing correspondence
• Maintain diary, arrange meetings and appointments, and provide reminders
• Monitor payments, office supplies and research advantageous deals or suppliers
• Produce reports, presentations, and briefs
• Develop and carry out an efficient documentation and filling system
• Addresses all clients and trader’s requests and queries
• Processing New Employment and Renewal of Residence Visa
• Employment Visa Cancellation
• Company Formation, Set-up New Company, Applying for New and Renewal of Trade License
• Termination or De-Registration of the Company
• Communicates and coordinates directly with DMCC and other PRO services
Managing day-to-day schedule, appointments & meetings
Organizing & maintaining files and records
Preparing and editing correspondence, reports, and presentations
Providing quality customer service - Answering emails & inquiries
Report duty as instructed
• Responsible for accurate and timely processing of all types of payments, and
resolving or facilitating of all types of Inquiries and requests, from walk-in clients at the
Customer Care Center
• Accountable for ensuring that daily collections are properly accounted for, reported,
and deposited with company standards; the proper safekeeping of all cash and check
collections.
• Prepare Accounts Recommendation Sheet (ACS) for the buyer request which will be
forwarded to the Management
• Coordinate with the buyer thru different modes of communication as necessary
Monitor and manage all accounts from time of sale until the unit will be turned-over and Monitor the aging of the receivables of all the accounts
Prepare monthly forecast, beginning report - expected collections for the month and month end collection report
Responsible for retaining and servicing the company’s insurance business in servicing of insurance brokers. Knowledgeable about all different processes of organizing and coordinating projects, meeting deadlines and targets. Conduct regular client visitations to assigned producers and conduct monthly production & receivables meeting with assigned producers
Primarily responsible for prompt, resourceful and effective handling, resolving and following up of customer complaints, inquiries and other concerns to meet and surpass whenever possible, customer expectations, ensuring customer satisfaction at all times
