Commercial Operation Manager
Memaar Al Morshedy
Total years of experience :10 years, 7 Months
Strategic Planning: Develop and execute strategies to enhance commercial operations, aligning with
company goals and market trends.
Team Leadership: Lead a high-performing team, overseeing sales, marketing, and customer service activities, while fostering a collaborative and motivated work environment. Business Development: Identify and pursue new business opportunities, partnerships, and markets,
resulting in increased revenue and market expansion.
Process Optimization: Streamline operational processes, improving efficiency and customer satisfaction, and implementing systems to track and analyze key performance metrics. Client Relationship Management: Cultivate and maintain strong relationships with key clients, addressing their needs, resolving concerns, and ensuring a high level of customer retention.
Team Coordination: Manage a team of sales administration and commercial assistants, providing guidance,
training, and support to ensure smooth sales operations.
Process Enhancement: Develop and implement streamlined processes for sales administration, order processing, and communication between sales and other departments. Data Analysis: Analyze sales data, market trends, and customer feedback to generate insights, enabling informed decision-making and improved sales strategies. Collaboration: Foster collaboration between sales and other departments, facilitating effective information
exchange and enhancing overall company efficiency.
Reporting: Generate regular reports and presentations, summarizing sales performance, key metrics, and areas for improvement, to be presented to senior management.
Client Acquisition: Identify and target potential clients, engaging in consultative sales approaches to understand their needs and propose tailored solutions. Sales Growth: Meet and exceed sales targets by effectively communicating the value of company products/services and negotiating favorable terms with clients. Relationship Building: Build and maintain strong relationships with clients, providing exceptional post-sale
support to ensure client satisfaction and loyalty.
Market Research: Stay informed about industry trends and competitors, utilizing this knowledge to position
company offerings effectively in the market.
Sales Reporting: Maintain accurate records of sales activities, client interactions, and market feedback,
contributing to sales strategy refinement.
Digital Strategy: Devised and executed effective digital marketing strategies, leveraging various online platforms to enhance brand visibility and attract a wider customer base.
Creative Design: Utilized design skills to create visually appealing marketing materials, including website graphics, social media content, and promotional banners, resulting in increased user engagement. Content Management: Managed website content, ensuring it remained up-to-date and aligned with the brands messaging. This contributed to a positive user experience and higher website traffic. SEO Optimization: Implemented search engine optimization techniques to improve the companys online presence. This led to higher search engine rankings and improved organic traffic to the website. Performance Analysis: Tracked and analyzed the effectiveness of marketing campaigns, using data-driven insights to make informed adjustments and optimize marketing strategies for better results.
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