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إبراهيم ابوعوض, IT Support Engineer

إبراهيم ابوعوض

IT Support Engineer·Moseco Group (Bazy Track)

Jordan

Bachelor's degree, Computer Science

Work experience

Total years of experience: 11 years, 5 months

IT Support Engineer

January 2025 - Present

Moseco Group (Bazy Track)

Amman, Jordan •Hybrid

January 2025 - Present

• Delivered technical support and troubleshooting for enterprise and individual clients.
• Managed subscriber accounts, permissions, onboarding, and GPS tracking systems.
• Configured tracking devices and provided customer training.
• Prepared operational and management reports.
• Coordinated installation/removal appointments with technicians.
• Worked on Trio ERP, Bazy Track Pro, Bazy Track Go, PITS, and FOTA systems.
Company industry:
IT Services

Founder & Full Stack Developer

January 2025 - Present

My Barber App

Amman, Jordan •Remote

January 2025 - Present

• Built a complete barber booking platform using Flutter, ASP.NET Core, and SQL Server.
• Developed Android and iOS mobile applications.
• Implemented booking systems, notifications, role permissions, reporting, and admin dashboards.
• Managed deployment, hosting, updates, and maintenance.
Company industry:
Software Development

Sales Representative & Customer Support Specialist

January 2017 - January 2025

Seven Tel

Amman, Jordan •Hybrid

January 2017 - January 2025

• Managed customer accounts and consistently achieved sales targets.
• Built strong long-term client relationships through professional communication and support.
• Provided after-sales support, issue resolution, and customer service.
• Assisted customers with technical inquiries and service recommendations.
• Developed strong negotiation, communication, and customer handling skills.
Company industry:
Telecommunications

AutoCAD Designer

January 2015 - January 2017

Elba House

Amman, Jordan

January 2015 - January 2017

• Produced technical drawings and architectural layouts using AutoCAD.
Company industry:
Industrial Production

Education

Al-Isra University

January 2025

January 2025

Bachelor's degree, Computer Science

Jordan

Al-Balqa Applied University

January 2015

January 2015

Diploma, Architecture

Jordan

Skills

COMPLIANCE MANAGEMENT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
ENTERPRISE RESOURCE PLANNING
Intermediate
ENTERPRISE RESOURCE PLANNING
Intermediate
FLUTTER SOFTWARE
Intermediate
FLUTTER SOFTWARE
Intermediate
FULL STACK DEVELOPMENT
Intermediate
FULL STACK DEVELOPMENT
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SALES OPERATIONS
Intermediate
SALES OPERATIONS
Intermediate
SOFTWARE DEVELOPMENT
Intermediate
SOFTWARE DEVELOPMENT
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate

Languages

Arabic

Native Speaker

English

Intermediate

Training and Certifications

Certifications
FUNDEV Full Stack BootCamp

Hobbies and interests

التكنولوجيا وأنظمة التتبع GPS تحليل البيانات التعلم الذاتي والتطوير المهني متابعة أحدث التقنيات