Technical Support Specialist
weconst
Total years of experience :5 years, 1 Months
Installation and Configuration: Proficiently installed and configured diverse
hardware and software solutions, ensuring seamless integration and optimal
functionality across various commercial sectors.
•Diagnostic Expertise: Diagnosed and resolved hardware and software issues
associated with specialized software solutions for diverse business sectors.
•Customer Engagement: Engaged in proactive and insightful conversations
with customers to swiftly identify and comprehend the root of their technical
problems, fostering effective problem-solving.
•Client Satisfaction Focus: Established a reputation for prompt and effective
response to issues related to cashier devices and printers, contributing to high
levels of client satisfaction and retention.
•Training Responsibilities: Conducted training sessions for clients, ensuring
their familiarity with the software product.
•On-Site Support Expertise: Adaptable to diverse environments, providing on-
site support both outdoors and indoors as required
Proficient in installing and configuring computer hardware, software, systems,
networks, printers, and scanners for seamless operations.
•Proactively monitored computer systems and networks, ensuring
uninterrupted functionality.
•Responded promptly to service issues, providing efficient solutions in person or
over the phone.
•Proficiently supported the Enterprise Resource Planning (ERP) system for
streamlined business processes.
•Provided technical support for 21 branches, covering cashier devices,
fingerprint devices, and cameras.
