Ahmed Ali Sayed Mohamed Saad Hashim

Area Secretary and Customer Service Agent and Flight Operation Officers at YEMEN AIRWAYS

• Saudi Arabia - Jeddah
• My current job since June 2013

Sales Officers at NAS AIRLINE

• Saudi Arabia - Jeddah
• August 2011 to July 2012

Front Office Agent at Crown Plaza Hotel

• Saudi Arabia - Jeddah
• January 2007 to November 2010

 Currently working with YEMEN AIRWAY as a secretary and as a
customer service agent and operation affairs assistance and my job
role are :
a) as an area secretary working on ‘ arrange appointment, receiving
calls, attention to the area and station staff and meet their needs, daily
follow up for the administrative affairs .
b) as a customer service agent working on’ receiving demands
and customers and travel agencies complaints through calls’emails’fax
and work to solve them with the concern .
c) as an operation assistant for area and station dealing with, delay
and advance and change flights and communicate with the concern.
d) daily communicate with the HQ and with the GACA and with
:
Achievements:
Skills :
SGS for following up the latest instruction and circulars .
 Worked with NAS AIRLINE as a sales Agent .
 Worked for Intercontinental Hotels Group in crown plaza
Hotel in the front office department and my job role are :
As a telephone operator and dealing with:
a)receiving calls from all over the world and receiving calls from our in
house guest and from our internal department with one standard.
b)receiving calls, complaints and work to resolve them as quickly as possible in
cooperation with the direct management.
c)writing daily reports on customer complaints and feedback and also
on the situation of exiting materials in the office and displayed on the
administration on a daily basis.
As a receptionist dealing with (check in “check out” night audit).
* As reservation clerk for hotel rooms after mid night.
* As a customer service in the business center section and
And my job role are :
a) Flight reservations and communication with many different airline
b) Managing reservations from the airport to the hotel and vice versa.
c) Maintaining Internet connection in the lobby and guest rooms.
d) Doing business office (printing" scanning" faxes “Microsoft outlook”).
* As a coordinator for the front office department and my job role are:
a) The link between the administration and the employees and between the
front office department and other departments.
b)Work to meet the demands and requirements of the section.
c)Attention to request for staff vacation and other.