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بدرية الحيان, Customer Service Specialist

بدرية الحيان

Customer Service Specialist·Odont Medical Clinic

Saudi Arabia

Diploma, تصميم داخلي

Work experience

Total years of experience: 6 years, 0 months

Customer Service Specialist

January 2023 - February 2025

Odont Medical Clinic

Riyadh, Saudi Arabia

January 2023 - February 2025

• Answering customer calls and scheduling appointments with
doctors based on their needs.
• Responding promptly to customer inquiries, contributing to
increased productivity and service quality.
• Addressing patient inquiries and engaging with them
effectively to ensure a seamless experience.
• Providing reception coverage when needed and assisting
patients with registration and file opening efficiently.

Company industry:
Other Healthcare Services

Customer Service Specialist

February 2022 - June 2022

Sulfah Finance Company

Riyadh, Saudi Arabia

February 2022 - June 2022

Company industry:
Financial Services

Public Relations Specialist

January 2022 - January 2022

Nad Interior Design & Décor

Riyadh, Saudi Arabia

January 2022 - January 2022

• Coordinating and scheduling meetings with clients at the
companys office or at the clients location (home or
apartment).
• Communicating with clients to understand their needs and
specific requirements.
• Welcoming clients upon their arrival at the companys office
and directing them to the meeting room.
• Following up with clients during meetings and taking notes on
all requirements to ensure accurate implementation of
designs.

Company industry:
Interior design

ممثلة خدمة عملاء

January 2018 - April 2021

مجموعة دكتور سليمان الحبيب الطبية

Riyadh, Saudi Arabia

January 2018 - April 2021

Company industry:
Medical Hospital
Job role:
Customer Service and Call Center

Customer Service, Quality, and Complaints Representative

January 2018 - January 2021

Dr. Sulaiman Al Habib Medical Group

Riyadh, Saudi Arabia

January 2018 - January 2021

• Answering customer calls and scheduling appointments with
doctors based on patient preferences and needs.
• Following up on appointments and assisting customers in
securing the earliest available slots when their preferred times
are unavailable.
• Responding promptly to customer calls, contributing to
increased productivity and improved service quality.
• Handling calls from all branches across the Kingdom to
receive suggestions and complaints and working towards
effective resolutions.
• Preparing daily reports with customer data, reaching out to
them to gather feedback, and addressing any dissatisfaction
with the service.

Company industry:
Medical Hospital

Education

H. SAUDI SKILLS INSTITUTE

January 2017

January 2017

Diploma, تصميم داخلي

Saudi Arabia

شركة شيفلد

October 2016

October 2016

Diploma, تصميم داخلي

Saudi Arabia

Skills

PUBLIC RELATIONS

Intermediate

COMMUNICATIONS

Intermediate

MANAGEMENT

Intermediate

INTERIOR DESIGN

Intermediate

MICROSOFT OFFICE

Intermediate

CREATIVE THINKING

Intermediate

ADAPTABILITY

Intermediate

PLANNING

Intermediate

LOGISTICS

Intermediate

DETAIL ORIENTED

Intermediate