Customer Services
Mawared For Recruitment
Total years of experience :16 years, 1 Months
• Manage customer quires and compaints.
• Comunicationg with customers through various chnnels.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interaction, transaction, comments and complaints
• Ensure customer satisfaction and provide professional customer support .
• Respond to all customer inquiries through telephone and email
• Typing documents and distributing memos. (Word, Excel, Power Point).
• Faxing, printing, photocopying, filing and scanning.
• Doing foot patrolling and observe any unusual condition and report it.
• Preparing incident reports by using the methods of 5 W’s.
• Responding to emergency situation as they arise.
The Airport of Tozeur Nefta Tunisia is one of the most important airports in Tunisia in which I gained a professional experience in: -Directing travelers and give them the information about flight times. -Assist travelers to get the departure gates on time
Delice Danone is a Tunisian group that operates mainly milk products.I was working as: -supervisor of at all the stores of financial matters. -supervisorof the company’s accounts. - Official on the salvation of staff. - Charge to send orders to customers on time
I worked for one year in Tunisie Telecome which is considered as the first company of Telecommunication services and Networking.I was responsible for: - Resolving complaints relating to communication. - Receiving demands for new communication lines. - Salvation bills. - Customers orientation and give them the entire information crisis