Quality Assurance Executive
Aramex
Total years of experience :7 years, 0 Months
I do monthly evaluations for a great number of customer service, customer success, social media, and call center representatives for different entities. I do full investigations and come with an outcome and solutions when a complaint exists. I give training and coaching sessions when needed. I’m responsible for the Thank You & Rewards Community in the department.
This was my first job at Aramex, I used to do overnight shifts, handling calls, emails, and live tickets, tracking shipments, and serving customers from both Australia & New Zealand. This job has left a great impact on me, it has made me a problem-solving & complaint handling professionalist. I used to work with Zendesk & Message Bird. I was number 1 when it comes to quality, I always used to get the highest marks in the team. I also used to take manager calls when needed.
Served hot and cold drinks as well as desserts. Used to do the cashier position when needed. Was always looking forward to make my guests the happiest. Proactively participated in meetings and helped create new practices.
I was multitasking back then, I used to take the customers’ orders, serve food & beverage, make the drinks when needed, and train new joiners.
This was my first full-time job ever. I was a bar master. The greatest skill that I’ve got from this job which I’m truly glad of is people skill.
Served tickets and seats.
Organized the entering and exiting of the guests.