IT Specialist
GHARABLY INTEGRATED ENGINEERING COMPANY GIECO
Total years of experience :3 years, 0 Months
• Oversee more than 80 computers of the company by monitoring, configuring and maintaining all
hardware and software systems
• Spearhead the installation of over 50 desktop computers during the company-wide upgrade
• Monitor and evaluate the IT system to ensure the efficiency as well as the safety and security of all
data storage
• Direct installation, maintenance and reporting of servers and systems.
• Install, maintain and troublshoot Winows-based workstations and servers.
• Draft interface plans to connect local desktop networks with remote, high- performance computing
clusters.
• Provide company users with tech support for IT problems and account maintenance
• troubleshoot malfunctions of all office and engineering programs and continuous updating of
programs
• Solve problems with printers and connecting them to the network
• Install surveillance camera systems and solving problems and malfunctions Work on Sophos firewall
devices
• Work on the ManageEngine Desktop Central program
• Solve the problem of database failures of the type of Access and SQL
• Work on connecting fingerprint devices to the network and fixing their problems
• Configure and manage Cisco routers and switches.
• Create and maintain system user accounts and granting access privileges.
• Provide technical support for over 300 customers daily in a fast-paced corporate environment
• Solve all systems and network problems
• Provide technical support for various hardware, software and network systems
• Troubleshot and resolved technical issues related to hardware/software installations, configuration,
and upgrades.
• Solving problems with printers and connecting them to the network
• Solve the problem of database failures of the type of Access and SQL
• Work on solving software problems for the company's customers
• Stayed abreast of latest software developments to enhance job knowledge
• Provide technical support to customers via phone, email, and chat.
• Troubleshoot hardware and software issues and resolve problems quickly.
• Provide training and guidance to customers on product usage.
• Update customer data in the database and track customer requests.
• Assist customers with product installation and setup.
