Front Office Duty Manager
Event
مجموع سنوات الخبرة :17 years, 1 أشهر
• Night/Duty manager, representing GM during night/afternoon shifts.
• Handled guest complaints and problem solving.
• Prepared Daily, Weekly and monthly audits and assimilated to financial controller and FOM for review.
• Provided exceptional service and assistance to guests upon check-in/Checkout.
• Provided services efficiently and with high level of accuracy.
• Increased customer service ratings through personable service.
• Supervising night shift team performance
• Approved Manager License RMLV
• Reconciliation of F&B between Micros and Opera Postings. Perform End of business day process, packages and daily revenue reports.
• Rydges South bank signed with the government to be one of the quarantine facilities. It was a big challenge to stop being part of the hospitality industry to handle totally different type of business that we only know little about, night shift team was checking in 90% of coming flights, efficient and fast adaption needed by creating new procedures, organizing tasks, training, learning, handling obstacles by coordinating with government's agencies, meet guests needs and keeping us, our team and community safe along with doing our usual night audit duties, we have succeeded making Rydges Southbank one of the best hotel quarantine in QLD that government rely on.
• Created nightly shift task lists to assign duties to each employee.
• Organized shift meetings to communicate and resolve issues for night operations.
• Guided and motivated night team Training and coaching.
• Reviewed all audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
• Rejoined Rotana company at Erbil Rotana 5star hotel as team leader and front desk manager in charge
• Monitor and supervise more than 20 employees during operation
• Follow up on tasks and spot check on Cash desk
• Handling all related task and operation needs (Check in, Check out, Micros Opera, Guest complaints, Business lounge, Cash and CC handling)
• Presented products to clients using dynamic presentations and practical use-case scenarios.
• Solutions for Web sites/Apps designing and keeping record of sales figures.
• Follow ups on sales meetings and coordinate requests with Tech department.
• Increasing sales for company and exceeding targets.
• Incorporated exciting and engaging activities to reinforce student participation and hands-on learning.
• Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
• Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
• Preparing exams and assessments for over 50 students.
• Leading front office team to achieve all targets
• Maintain High quality of service and guest feedback
• Monitor Policies complying and staff performance
• Performing customers check in/check out
• Cash auditing, Daily reports and End of month reports.
• Team coach and trainer
• Solve customer issues and problem solving
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