Public Relations Officer
Well Health medical Center
Total years of experience :2 years, 7 Months
• Support Public Relations Manager in developing, implementing and organising public relations and public engagement programmes for various projects
• Assist employees in issuing and renewing family visas for their immediate dependents
• Provide general PRO support to departments for any activity involving the local authorities, including responsibilities for business licenses, permissions etc
• Maintain all labour contracts, Emirates ID, passport with visa copies and photos on the HR network and employee files
• Co‐ordinate internally with colleagues and externally with clients and service providers to implement public relations and public engagement programmes
• Oversee production work of communications and promotional materials and liaise with designers and vendors for related issues
• Assist the company and the employees with visa arrangements in Embassies
•Effectively supervised day‐to‐day front‐end operations of a busy customer service department.
•Hired, trained, and mentored top customer service agents and front‐end staff.
•Implemented ambitious customer satisfaction goals, and better‐enabled customer service staff members to effectively meet them.
•Created, edited, and altered customer service strategies and procedures in Agile manner to best deliver a satisfying experience for all store customers.
•Managed and updated the customer loyalty program.