Restaurant Supervisor
Zaatar w Zeit
مجموع سنوات الخبرة :6 years, 1 أشهر
Improve customer satisfaction.
* Assist in the hiring of new employees.
* Provide exceptional customer service and lead staff to do the
same.
* Respond to customer complaints quickly and resolve them
effectively.
* Develop strategies for improving our customers’ dining experience.
* Manage the work schedules of our restaurant’s staff.
Achievements:
* Minimize delivery time from 90 min to 40 min.
* Train the call center the up selling via phone to be 70%.
Oversee our kitchen staff’s compliance with all health code and
sanitation requirements.
* Reviewing customer surveys to develop and implement ways to
improve customer services.
* Scheduled and directed staff in daily work assignments to
maximize productivity.
* Organized and led monthly department meetings enabling
reflective analysis to identify growth opportunities.
* Effectively resolved problems or concerns to the satisfaction of all
involved parties.
Achievements:
* Get 2nd branch supervision after one year (Zayed Branch).
* Exceed the branch target within four months.