Field Engineer
BMC
Total years of experience :13 years, 7 Months
Highlights:
• Functioned and performed on the hardware, Ggc(Google hardware) CiscoME3400, Juniper(MX960&480-VXA2010-SRX3400-BR-IGW-EX4500-SER) firewalls and blocked devices
Key Responsibilities:
• Identifying business problems, providing recommendations to the upper management for addressing probable shortcomings and ensuring all activities are in sync with current and future business plan.
• Performing troubleshooting activities within communication companies and banks extending technical support to users, to ensure smooth operation of communication networks and systems to provide maximum performance and availability for users.
• Responsible for integration, maintaining, troubleshooting and installation of IT equipment and software’s including routers, switches in adherence to organizational policies and procedures.
• Evaluating and appraising corporate engineering standards and accordingly proposing recommendations for revising company engineering standards.
• Providing troubleshooting solutions and technical support to inquiries/ problems related to software, hardware and network operations.
• Monitoring the operational status of all equipments, instituting immediate measures to rectify technical breakdowns within minimal time, ensuring optimal levels of quality performance.
• Resolving critical service issues by liaising closely with upper management, performing regular system checks and preventive maintenance to ensure optimum system performance.
• Keeping abreast of latest technological advancements to respond to the distinctive and special needs of the organization.
Key Responsibilities:
• Assisted in creating/ maintaining operational procedures and network documentation, to accomplish greater operational effectiveness/ efficiency.
• Monitored and effectively handled communication center, tower activities along with managing bank machines in adherence to company policies and procedures.
• Tested and evaluated network systems to eliminate problems, made improvements, escalated unresolved issues to Senior Network Engineers for timely solutions.
• Analyzed critical business issues and developed immediate/long term solutions, encompassing enhancements to existing core applications and new software packages.
• Recommended upgrades, patches and new applications/ equipment, troubleshot network performance issues and created/ maintained a disaster recovery plan.
• Stayed attuned of existing and emerging core network technologies to support next generation wireless network solutions of the company.