عفان خان

Achievements

• Launched and scaled the Mobilization Services division from scratch, transforming it into a standalone revenue-generating function.
• Serve as account owner for 20+ mobilization clients, managing onboarding pipelines, client satisfaction, and service delivery strategy.
• Built and streamlined HR operations workflows for a workforce of 5000+ employees under our sponsorship, ensuring timely execution of requests and legal compliance.
• Developed custom pricing structures and service models based on client size, project scope, and delivery timelines.
• Qualified new clients for financial credibility and operational fit, mitigating risks prior to onboarding.
• Successfully upsold add-on services (relocation, fast-track visa processing, dependent visas) to existing accounts, driving revenue growth.
• Implemented KPI/SLA frameworks across HR and mobilization teams, increasing efficiency and accountability by 40%.

Global Mobility and HR Operations Responsibilities

• Act as the main point of contact for all mobilization accounts, overseeing client escalations, contract negotiations, and
service delivery performance.
• Lead and mentor a team of 6 mobilization and HR professionals, driving performance, accountability, and client satisfaction through defined KPIs and SLAs.
• Partner with clients to forecast workforce needs, identify future mobilization requirements, and co-develop delivery pipelines to meet evolving project goals.
• Own account development and retention, ensuring long-term partnerships through consistent service quality, trust-building, and proactive engagement.
• Conduct QBRs to assess account health, highlight performance metrics, and align on strategic priorities.
• Work closely with internal BD and commercial teams to identify and pursue account expansion opportunities, including upselling bundled services.
• Ensure all accounts operate in full compliance with Saudi labor laws, immigration regulations, and internal governance policies.
• Manage high-volume onboarding and offboarding processes for client-deployed contractors across multiple industries.
• Oversee HR operations for 5000+ employees under company sponsorship, managing Iqama validity, GOSI, health insurance, and visa-related tasks.
• Own TOS workflows, processing 200-300+ monthly requests with full legal and operational compliance.
• Handle all employee service requests including: Family Visit & Permanent Visas, Exit/Re-entry Visas, Iqama renewals or modifications, Passport updates and documentation changes, MoFA and Chamber of Commerce attestations,
Employment/salary/experience letters.

Achievements

• Revamped business proposals on Upwork, Freelancer, and LinkedIn, leading to a 50% increase in the client base within a year.
• Acquired new clients and contributed to generating over $3 million USD in revenue by leading the business development team.
• Executed successful marketing campaigns with inbound strategies, increasing website traffic by 60% and enhancing client engagement.
• Led 250+ employees, collaborating with the CEO to ensure smooth operations and improve productivity by 20%.
• Onboarded over 100 new projects, developing a streamlined process that improved client satisfaction and response times by 30%.
• Improved HR processes, resulting in a 25% improvement in employee performance and retention through comprehensive training and performance management plans.

Head of Operations

• Managed and maintained 90+ projects in various domains including Web Development, Telemarketing, Customer Services, Amazon Virtual Assistance, Lead Generation, Data Entry, Graphic Designing, Email & Chat Support, SEO, and
Digital Marketing Services.
• Acted as the client liaison, ensuring satisfaction, resulting in a 5-star rating and generating revenue of over $3 million USD.
• Improved marketing and company reputation by enhancing customer service standards.
• Managed all aspects of Human Resources, including recruitment, termination, transfer, social insurance, performance management, appraisals, and payroll management in compliance with KPIs.
• Established training plans, assessed staff potential, and managed talent to enhance performance.
• Managed government institute requirements, including tax returns and utility bills.
• Maintained company financial accounts, ensuring accuracy and transparency.
• Prepared and presented comprehensive financial statements to manage inflows and outflows of money.

Senior Business Development Manager

• Revamped business proposals on Upwork, Freelancer, and LinkedIn, resulting in a significant increase in the client base.
• Executed successful marketing campaigns with inbound strategies to drive maximum website traffic.
• Acted as the client liaison, ensuring satisfaction, resulting in a 5-star rating and generating revenue of over $3 million.
• Acquired new clients by leading the business development team.
• Improved marketing and company reputation by enhancing customer service standards.
• Mentored junior business development professionals.
• Achieved results-driven growth, contributing to the company's revenue generation of $3 million.

Bundu Khan Group is one of the well-renowned restaurant and bakery chain. I worked closely with the Administration Head and gained valuable experience by working across various departments, including Administration, Procurement, Accounts, and Marketing. Through this rotational program, I was able to observe, learn, and perform numerous tasks, which allowed me to develop a diverse set of skills.

- Successfully fulfilled all requirements of government institutes such as (The Punjab Food Authority), (The Punjab Revenue Authority), (The Federal Board of Revenue), (PESSI) and (EOBI), etc.

- Effectively managed and resolved all queries related to utility bills, rent, and expenses of all branches which includes (LESCO), (WASA), (SUI GAS), (PTCL) and other miscellaneous expenses. Calculated the consumption of utilities and implemented checks and balances to minimize it.

- Maintained the company's sales, profit, and loss accounts, ensuring their accuracy and transparency. Prepared and presented comprehensive financial statements, highlighting the company's financial position. Also, maintained an updated record of fixed assets owned by the group, ensuring their proper management and maintenance.

- Coordinated and managed events held by the CEO, ensuring their successful execution.

Mind Bridge is the leading outsourcing company that provides top-tier BPO services.

- During my time working on a project for H2O Wireless (AT&T), an American mobile service provider, I consistently provided outstanding customer service by leveraging my exceptional communication and interpersonal skills. I effectively addressed customer inquiries and provided timely updates on all services.

- My commitment to delivering top-notch service was acknowledged through my recognition as the "Best Employee of the Month" for three consecutive months, namely November, December, and January.

Ibex is one of Pakistan’s Largest BPOs.

I led the inbound customer service team for a US-based project with esteemed telecommunication companies in the US.

- Delivered top-notch telesales, technical support, and customer service for Cable, TV, and Internet Services of leading companies like Comcast, Spectrum, Charter, Time Warner Cable, AT&T, and HughesNet.

- My exceptional communication and problem-solving skills helped me to exceed customer expectations and achieve high customer satisfaction ratings, resulting in increased sales and long-term customer loyalty.