Mohammad Mahyoub Mafdi Khalifah

Call Center Agent at Cairo Amman Bank

• Palestine - Ramallah and Al Bireh
• My current job since February 2023

Work to serve the largest percentage of customers who communicate with branches to answer their inquiries
related to the services provided by the bank
Receiving calls and complaints and answering them professionally and clearly in accordance with the work
determinants
Responding to incoming calls regarding matters related to customer accounts, such as reasons for returning
checks, salary entitlement, or any financial matters related to the customer's account, inquiries related to
loans, deposits, various banking services, bank card inquiries and services, electronic services, customer
complaints, electronic services via mobile phone, and activating the password by centers Communication and
statement of account balances and financial movements of customers and answering all inquiries related to
bank cards and banking services e-banking or any subject determined according to the tasks of the center and
work requirements
Participate in the implementation of studies evaluating the quality of services in the branches and the level of
customer satisfaction, receiving and analyzing the results, and implementing communication in the customer
lists that are prepared for the purposes of marketing services to them according to the bank’s needs
Informing customers of the readiness of the services that were provided through the branches, as well as
promoting the bank's services and campaigns according to the bank's needs
Any related tasks requested by the direct supervisor