Customer Service Manager
Eltarek for trading
Total years of experience :7 years, 2 Months
Previously, I have been working in the field of customer service since 2017 and in the automotive field since 2016 in general.
I established the CRM department at Al-Tarek Automotive Company
Where my team and I started together at
Establishing a system for receiving, classifying, and recording customer calls
And transfer it to the sales department and make the necessary reports
Establishing a system for customer requests and complaints and how to deal with them
And make the necessary reports
Establish a system for CSI
And make reports on customer proposals
A report on customers who will not deal with the company again, with an explanation of the reason
A report for a year on the company, then the branch, then the seller
NPS report
Knowing that these reports are monthly, then every quarter, then every year
We created a system to follow up with customers wishing to buy a car with the sales department while monitoring the sales department
With reports submitted to senior management such as purchasing from abroad
Responsible for responding to social media if they are messages or comments that serve the sale
We established a system to follow up on customer visits and monitor sales management
from where
Contacting a random sample to find out how the seller dealt with them from their reception to the end of the visit
Make reports on each team and sales in the branch in terms of the number of visits and their productivity by converting them into reservations
Classifying visits and making reports on them
Reporting on customer questions about brand
And a report on directing customers to the brands to be reserved in line with the objectives of the administration
Finally, I am ready to meet you at any time and I have no objection to working with you anywhere