Quality Assurance specialist
شركة اتصال الدوليه
مجموع سنوات الخبرة :4 years, 3 أشهر
1-Make daily monitoring on customer service representatives
2-Perform daily coaching follow up on the customer service representatives critical issues
3-Reporting daily the voice of the customers and recommend the needed actions (Corrective or preventive actions)
4-Reporting weekly and monthly to the operation department management the Quality analyses reports for all the customer service representatives and their upper management
5-Reporting weekly and monthly the calibration report
6-Reporting weekly and monthly to the operation department management our findings and our recommendations