معاذ عايد, Customer Service Manager

معاذ عايد

Customer Service Manager

kawader

البلد
قطر - الدوحة
التعليم
بكالوريوس, Architectural and administration
الخبرات
10 years, 3 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :10 years, 3 أشهر

Customer Service Manager في kawader
  • المملكة العربية السعودية - الرياض
  • سبتمبر 2021 إلى سبتمبر 2023

Supervise day-to-day operations in the customer service
department.
• Respond to customer service issues in a timely manner.
• Create effective customer service procedures, policies, and
standards.
• Develop customer satisfaction goals and coordinate with the
team to meet them on a steady basis.
• Implement an effective customer loyalty program.
• Maintain accurate records and document all customer service
activities and discussions.
• Assess service statistics and prepare detailed reports on your
findings.
• Hire and train new customer service agents.
• Manage the approved budget of the customer service
department.
• Stay informed on the latest industry techniques and methods.
• Managing a large number of incoming calls and emails.
• Communicating with internal teams to discuss sales targets.
• Resolving problems and disseminating advisories and
warnings

Customer Service And Call Center في Orange - Jordan
  • الأردن - عمان
  • يوليو 2013 إلى أكتوبر 2021

• Answering phones from customers professionally and
responding to customer inquiries and complaints.
• Handling and resolving customer complaints regarding
product sales to customer service problems.
• Identifying, escalating priority issues and reporting to the highlevel management.
• Following up complicated customer calls where required.
• Obtaining and evaluating all relevant data to handle
complaints and inquiries.
• Recording details of comments, inquiries, complaints, and
actions taken

Sales And Customer Service Officer في ATG
  • الأردن - عمان
  • ديسمبر 2020 إلى أغسطس 2021

• Communicate with customers
• Problem Solving
• Sales Coordinator
• Achieving the highest sales rate for 4 consecutive months

الخلفية التعليمية

بكالوريوس, Architectural and administration
  • في Zarqa University
  • يناير 2016

Specialties & Skills

Architecture
CUSTOMER SERVICE SKILLS
DECISION MAKING
GRAPHIC DESIGN
LANGUAGES
MANAGEMENT
POLICY ANALYSIS
CUSTOMER SATISFACTION
BUDGETING
CUSTOMER SERVICE

اللغات

العربية
متمرّس
الانجليزية
متمرّس

التدريب و الشهادات

CCM (تدريب)
معهد التدريب:
castle
تاريخ الدورة:
February 2019
المدة:
36 ساعة