operation officer
sama telecom
Total years of experience :4 years, 9 Months
Responsible for auditing new customer
contracts and ensuring that the required
documents are correct by comparing items to
documentation.
Follow up with the legal department, know the
details, conduct negotiations and agreements,
and discuss them with the concerned
department
Responding to official letters related to clients,
circulars and official departments
Explaining human resources policies,
procedures, laws, and standards to new and
existing employees
Recorded information about financial status of
customers and status of collection efforts
Advised customers of necessary actions and
strategies for debt repayment
Respond to customer queries in a timely and
accurate way, via phone, email or chat.
Preparing or updating employment records
related to hiring, transferring, promoting, and
terminating
Overseeing the collection process and sales
results and direct daily company
administrative processes and procedures
Contribute to innovation of new products
Track and maintain budgets of operational
cost .
analyze invoices and validate document by
comparing items to documentation
Make a new contracts for a new customer
accounts by recording Account information and
follow up on new contracts for clients.
Determining the cause of the problem, selecting
and explaining the best solution to solve the
problem, expediting correction or adjustment, and
following up to ensure resolution.
Maintains financial accounts and Maintains
customer records by Updating account
information .
Attracts potential customers by answering service
questions and Resolves service problems by
clarifying the customer’s complaint .
Serves customers by providing service information
and resolving Product and service problems.
Responsible for organizing the event and providing feedback to
Providing feedback to the target audience about the product or
event .
Attract new customers by providing them with information abou
the service .
Demonstrate and provide information on promoted
products/services .
Create a positive image and lead consumers to use it .
Learned about competitor's products consumer' interest and
Report on demonstration related information (interest level,
questions asked, number of samples/flyers distributed .
the target audience .
Concerns in order to answer questions and provide more
Complete information.
courses: Trainer in Institute of public administration. Email etiquette course with
as diverse field of study that takes ‘development’ as its central concern.