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Heba Khattab, Admin Executive

Heba Khattab

Admin Executive·Jams HR Solutions

United Arab Emirates

Work experience

Total years of experience: 5 years, 4 months

Admin Executive

November 2015 - January 2018

Jams HR Solutions

United Arab Emirates

November 2015 - January 2018

Duties and Responsibilities:
• Answering and directing phone calls to relevant staff.
• Scheduling meetings and appointments.
• Taking notes and minutes in meetings.
• Ordering and taking stock of office supplies.
• Being a point of contact for a range of staff and external stakeholders.

Company industry:
Human Resources Outsourcing
Job role:
Administration

Customer Care Representative

February 2012 - February 2015

Belhasa Driving Center

United Arab Emirates

February 2012 - February 2015

Duties and Responsibilities:

• Open the file for the student.
• Arranging timing for them.
• Coordination of trained students.
• Stop Driving students for training if you desire it.
• Record all that is new in the students file.
• Answer all client requests and questions in a friendly and caring manner, whether by telephone or in person, provides information and takes appropriate actions or refers the matter to the relevant person to handle.

Company industry:
Primary, Prep, & Secondary School
Job role:
Customer Service and Call Center

Skills

RESEARCH
Expert
RESEARCH
Expert
SCHEDULING
Expert
SCHEDULING
Expert
PROCESS IMPROVEMENTS
Expert
PROCESS IMPROVEMENTS
Expert
BILLING
Expert
BILLING
Expert
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
CONFLICT RESOLUTION
Beginner
CONFLICT RESOLUTION
Beginner
COMMUNICATIONS
Beginner
COMMUNICATIONS
Beginner
MEDIATION
Beginner
MEDIATION
Beginner
MICROSOFT OFFICE
Beginner
MICROSOFT OFFICE
Beginner
SOCIAL MEDIA
Beginner
SOCIAL MEDIA
Beginner

Languages

Arabic

Expert

English

Expert