Haitham Khrais

Configured and maintained Nortel and Avaya PABX systems using specialized communication
tools | Managed and monitored 25+ remote sites via E1 links | configuring PRI, BPI, and trunk
connections (E1, SIP, H.323, MGCP) | Installed, configured, and maintained the full Avaya Aura
Suite (CM, SM, CMS, AES, AADS) | Performed ACD, call routing, and dial pattern configurations
across Nortel and Avaya platforms | Provided incident management, fault resolution, and
technical support for remote sites | Led cross-functional telecom teams (10+ engineers, 50+
technicians), efficiently delegating tasks and coordinating operations | Conducted site surveys,
tracked project progress, resolved issues, and ensured timely stakeholder communication |
Motivated and guided team members to meet project goals through regular meetings and
structured planning.

Supervised end-to-end telecom projects from planning to completion | Led and motivated on-site
technical teams and contractors including engineers and technicians, ensuring adherence to
project scope, timelines and quality standards | Identified and addressed risks, issues and
Obstacles throughout the project lifecycle | Coordinated daily activities, assigned tasks, and
monitored progress to maintain workflow efficiency | Provided hands-on support and technical
direction to on-site teams | Reported project status, risks, issues and milestones to project
managers and clients, ensuring transparency and aligment | Resolved on-site technical and
logistical issues to minimize delays and maintain project momentum | Conducted regular team
meetings to facilitate collaboration and project alignment | Performed site surveys to assess and plan
infrastructure needs.
Configured and maintained various PABX switches, including Nortel and Avaya, using specialized
communication software tools | Managed and monitored 25+ remote sites via E1 links | Configured
PRI and BPI links across multiple locations | Handled incident management and fault rectification for
all issues assigned by the service desk | Provided technical engineering support to remote sites
| Organized team responsibilities and delegated tasks effectively to several telecom teams including
10+ engineers and 50+ technicians.

Supervised the R&D CDMA team focused on CDMA 2000 fixed wireless products, ensuring
production line compliance with technical specifications and industry standards | Arrange
meeting to address changes and developments to the specifications and standards, driving
continuous improvement and innovation of the company products.