Commercial Supervisor
Landmark Group - Q Home Décor
Total years of experience :7 years, 1 Months
Position Objective :
• The job holder will be responsible for maximizing sales through exceptional customer service.
• The job holder will also be responsible for maintaining the desired retail operations, customer service, replenishment, recovery standards in the store in all aspects.
Responsibilities:
• Deputized entire supervisory role & accountabilities for vacation periods or as fits the needs of the business.
• Maximize sales and productivity metrics in line with shop targets
• To act as Q ambassadors & role models for all sales floor staff at all times.
• To ensure each and every customer is served according to the Q home Décor standard.
• To build and maintain a portfolio of customers and ensure consistent interaction with them on a timely basis.
• To attend to each customer transaction with 100% accuracy by using company systems eg: PDT’s, processes and documentation.
• Report fast & slow movers update to the store Mangers in order to increase sale.
• Follow up with ETA items and calling VIP customers informing them about the new range.
• Deliver sales service for each customer, and collect feedback as Q retail standard
• Call center Responsible for outbound in Marketing & sales & data entry Also work on many projects for Mobinil and Showtime.
• Responsible for providing the customer about their enquiries.
• Do a daily follow up, making outbound calls and handling customer queries.
• Providing excellent customer service by efficiently communicating with customers in a clear and concise manner while processing customer instructions accurately and adhering to the required quality standards.
• Providing clear details of the product of the company & explaining the customer its benefits.
• Delivering a high quality of customer driven service, which provides customers with a positive view of the company and meets their expectations in terms of accuracy, timeliness and professionalism at the telephone.
• Meet the targets given, prepare billing for the advertisement received & also make sure that the copy is reaches the customer.
• Prepare daily reports which give a clear picture of the performance of the team.
• Sales executive in the perfume of the retail and wholesale.
• Delivering a high quality of customer driven service.
• Segmentations of perfumes.
• Training for group at stores.
• Preparation for sale.
• Increasing my brand sales.
• Build a strong relationship with the consumers to drive loyalty for the outlets.
• Collect feedback from consumers on our brand, services and challenge.
• Greet customers & give them excellent customer service.
• Monitor daily sales and make sure to reach the monthly quota.
• Monitor stock level of the products.
• Perform other related duties & responsibilities required by superior.
• Make sure that stocks are always in good display.
• Full knowledge of the products & services.