F & B Supervisor
Swiss Belhotel, Seef
Total years of experience :15 years, 0 Months
Joined the company as a pre-opening supervisorial staff.
Organizing and managing “Swiss-Cafe” Multi-Cuisine Restaurant, Mini Bar and Room Service during the shift.
Responsible for guiding all service personnel assigned in the restaurant of their duties and responsibilities.
Responsible for following up the implementation of the policies and procedures in operating the outlets.
Responsible for checking the sufficiency of operating equipment and supplies for service.
To ensure that all areas of the outlets are maintained up to the required standards.
To ensure that proper maintenance of all equipment and furniture in the restaurant is monitored.
Approach guest requests / complaints with professionalism, lead those tactfully and refer / keep posted to the Outlet Manager with continues follow ups for achieving maximum guest satisfaction.
Build a personal but professional relation with regular guests to increase loyalty.
Analysis of guest comment cards on weekly basis and submit to the Manager.
Suggestive selling to guest to exceed their expectation and to maximize average revenue per cover.
Motivate the team to up sale & practice quality of the service.
Follow all company’s safety and security policies and procedures; report accidents, injuries and unsafe work conditions to Manager.
Maintaining a positive and co-operative relationship with management and service employee as well as other Restaurants.
Conduct everyday briefing to pass operational information down the line for better performance.
Ensure opening and closing checklists are completed on daily basis.
Joined the company as a middle management staff.
Responsible for directing all efforts in the restaurant service to achieve financial goals of the outlet.
Responsible for following up the implementation of the policies and procedures in operating the outlet.
Played a pivotal part in executing activities in all the areas in F & B service including Coffee shop, specialty Restaurants, Room service, Bars & Banquet.
Ensuring & maintaining high quality of service standards.
Inspect the cleanliness and presentation of all chinaware, glassware and silverware prior to use.
Implementing & maintaining maximum guest satisfaction by interacting with In house & potential guests.
Coordinating with guests for resolving their concerns.
Handling operational functions like staff briefings, creating duty roster & shift management.
Implementing & conducting appropriate F & B training for service excellence & team work.
Handling the F & B promotions, theme nights, festivals Such as; Italian, Thai, Japanese, Indian food festivals.
Maintaining a positive and co-operative relationship with management and service employee as well as other outlets
Organizing and managing “Zytoun” Mediterranean Restaurant and Meeting rooms.
Assist Outlet Manager in running smooth & efficient operation of the outlets.
Responsible for guiding all service personnel assigned in the restaurant of their duties and responsibilities.
Generated better revenue within a short period by overcoming various operational challenges.
Responsible for checking the sufficiency of operating equipment and supplies for service.
To ensure that all areas of the outlets are maintained up to the required standards.
To ensure that proper maintenance of all equipment and furniture in the restaurant is monitored.
Approach guest requests / complaints with professionalism, lead those tactfully and refer / keep posted to the Outlet Manager with continues follow ups for achieving maximum guest satisfaction.
Build a personal but professional relation with regular guests to increase loyalty.
Analysis of guest comment cards on weekly basis and submit to the Manager.
Suggestive selling to guest to exceed their expectation and to maximize average revenue per cover.
Dealt with and served absolute majority to American, European & Arabic clientele.
Prepare daily cover count and revenue report for the outlet.
Monitoring all orders time to time and prepares various reports / analysis to improve.
Handling the Food & Beverages promotions, theme nights, festivals Such as; Italian, Thai, Japanese, Indian food festivals, exotic brunches, DJ pool parties.
Motivates the team to up sale & practice quality of the service.
Performance evaluation and appraisals of the team Members.
Maintaining a positive and co-operative relationship with management and service employee as well as other Restaurants.
Check and ensure the timely submission of the daily bar inventory and par report. Restaurant sales report at the end of shift.
Maintain a thorough working knowledge of F&B SOPs and ensure those are upheld at all times through constant observation and coaching.
Ensure opening and closing checklist are completed on daily basis.
To maintain monthly SOE inventories and breakage report.
Was looking after the operation of ‘La Brasserie’ 24 Hrs Coffee shop & Room service.
Assist Food and Beverage Manager in running smooth and efficient operation of outlets.
Insure that all operational equipment is used to its appropriate function and well maintained.
Ability to communicate positively with the colleagues to ensure effective team work.
Served various sports team like Football teams, Body building & weight lifting.
Provides efficient service for breakfast operation ranging 200 to 300 covers daily.
Monitored room service orders.
Joined the company as a Pre-opening team member India’s 1st Fourpoints by Sheraton Hotel in Navi Mumbai.
Led a team of 14 staff in Specialty Restaurant ‘Asian Kitchen’ as Team Leader.
Was responsible for the team and their working schedules, duty roster, leaves and benefits.
Served an Australian & Indian Cricket team at Asian Kitchen restaurant in Fourpoints by Sheraton.
One of the major steps taken was to ensuring high quality service at any circumstances.
Coordinate with Kitchen & Bar regarding out of stock & other details.
Taking briefing in presence of Asst. F & B Manager before the operation, discuss the sale, bookings, SOPs & Training.
Making daily sales report and submit to Assistant Food and Beverage Manager.
Inspect the cleanliness and presentation of all chinaware, glassware and silverware prior to use.
Maintain the cleanliness of work areas throughout the day.
To ensure that required stock levels are maintained for smooth operation.
Overall billing and cash management.
