General Manager
The Urban Yogi
Total years of experience :25 years, 0 Months
*Store & e-commerce operations: Managed complete store operations- sales and to ensure entire store targets were met, along with individual performances of sales staff. Comparative analysis of best performing products. Overseeing Event Operations such as Ripe Markets, INDEX and other events in the UAE where we get to interact with the community. Managing the smooth running of Retail operations currently in Times Square and as growth and institutionalizing Standard Operating Procedures. Building a strong relationship with Mall management and networking with the malls where The Urban Yogi wants a presence.
*Hired, trained and managed a team of 4 Sales, Sales-Support and Marketing professionals.
*Staff welfare & recruitment: Complete HR processes for the company. Employment Contracts. Recruiting, managing, and staff development. Ensuring all documentation is organized for new employees, Offer Letter, Contract, Health Check, Emirates ID etc.
*Extensively conduct market research to identify target projects, competitor’s analysis and deter-mine demand for existing and potential products.
*Liaise and negotiate with senior decision makers: - Contractors, Consultants, End-Users & Gov-ernment representatives.
*Customer Service & Complaint Resolutions.
*Distribution: Review of contracts between The Urban Yogi and other shop-in-shop brands. Stock data in requested formats. Management of inventory with distributors. Preparation of invoices, receipts and payment collection. Negotiating value for The Urban Yogi.
*Logistics & Warehouse Management: Inventory management - Maintain physical and system stock integrity in store, internal and external warehouses and distributors. Conduct regular stock audits and regularize stock based on findings. Obtain competitive rates; manage freight forwarders & 3PL providers. Coordinate the imports & exports of goods by dealing with suppliers and freight forwarders. Insure goods and follow up on claims if any, with Insurance companies. Store & warehouse insurance. Negotiate discounts or value add services from our vendors. Implementation of Racking & Mezzanine systems into the warehouse to organize space for more stock and providing structure for stock & deliveries. Procurement & scheduling of delivery truck and drivers to ensure smooth operations between warehouse/store/customer deliveries.
*Prepare annual marketing plans and allocate budgets in conjunction with sales to effectively implement the chosen communication strategies. Achieve frequent, timely and positive media coverage for the organization and products by liaising with different media (print, social, web).
*Manage and coordinate all facets of: Operations/Retail Delivery/Administration/Warehouse Management/Logistics Management/Visual Merchandising/Store Management/Facilitate Accounting & Audit Procedures/HR & Admin Execution.
*Responsible to create to deliver an extensive range of services to our clients, right from Hospitality Consulting Solutions to Restaurant Solutions & Management.
*Working with entrepreneurs and investors from different sectors, with the aim of planning, tailoring and molding the client’s vi-sions to life.
*Managed; Marketing Strategies, Market Positioning, Public Relations, Social Media Strategies, and Branding of client’s profile.
*Successfully worked on the following projects; Re-branding & Re-furbishing of the Night Club at the Atlantis Hotel (N’dulge), Improving Customer Satisfaction at the Tulip Inn Al Barsha (Catwalk Night Club), Special Effects & Crowd Interaction at Armani Hotel (Prive Club), Race Day Specials every year on the F1 Race Day at Yas Island (Allure Club)
*Established B2B Supply division; specializing in supply of Construction, Mechanical & Industrial Equipment.
*Hired, trained and managed a team of 15 Sales, Sales-Support and Marketing professionals.
*Supported the company’s focus from Civil Construction to other lucrative industries of Oil, Gas, Petrochemical, Power, Water & District Cooling.
*Extensively conduct market research to identify target projects, competitor’s analysis and determine demand for existing and po-tential products.
*Liaise and negotiate with senior decision makers: - Contractors, Consultants, End-Users and Government representatives.
*Successfully supply to prestigious Government & Semi-Government projects such as the Burj Khalifa, Dubai International Airport, Palm Jumeirah, King Abduallah Financial District, Ruwais Refinery & Ras Al Zaur WTS.
*Develop relations and generate business from GCC reputed contracting companies; Al Muhaidib Building Materials Com-pany (formed as a Closed Stock Company and now called as Masdar Building Materials), Zamil Group (Zamil Air Conditioners Co. division), & the Saudi Bin Ladin Group.
*Set up 4 new sales offices in key markets of Abu Dhabi (UAE), Riyadh (KSA), Seoul (South Korea) and Bengaluru (India).
*Increased annual sales revenue from USD 3 Million in 2006 to USD 25 Million by the end of 2014.
*Prepare annual marketing plans and allocate budgets in conjunction with sales to effectively implement the chosen com-munication strategies. Achieve frequent, timely and positive media coverage for the organization and products by liaising with different media (print, social, web).
*Exhibit at key industry specific trade shows - ADIPEC, WETEX & Big 5 & attend product pertaining seminars.
*Manage and coordinate all facets of the Sales-Support functions; Research, Procurement, Documentation, Inspection, Expediting, and Payment.
*Responsible for maintain client contact and high standard of service to develop strong, long-term relationships.
*Handling of all aspects of account management, including on-site training, research, telephone support, and data-base maintenance.
*Update of database with security master information.
*Track and research new VRDN issuance.
*Collect and download pricing information from Remarketing Agents.
*Managed a team of 3 junior associates, consistently monitoring progress and achievement of set targets.
*Cultivated strong relationships with of direct clients.
*Solely responsible for managing and sustaining clients nation-wide North America.
*Extensive tele-sales of computer software, consisting of products from various reputed vendors (Norton/Microsoft/Adobe).
*Work as a team-member consisting of 50 tele-sales personnel in generating overall revenue for the corporation.
*Generated and developed new clientele database along with securing long term deals with existing clients.
*Worked closely with direct clients and vendors.
*Promoting of Suffolk Downs (Through-bred Horse Race Course) at multiple locations throughout the Massachusetts region.
*Assisted with organizing events (concerts, fun fairs, Cirque du Soleil) to generate further revenue for Suffolk Downs at the in-ner circle of the track.
*Member of the decision making committee and steered advertising campaigns.
*Worked on developing a new client database for long term periods to generate foot-traffic to the venue.
*Followed up on clients and monitored progress.
*Organized promotional parties at the racecourse club house.
Courses included extensive study in International Marketing, Marketing Policies & Strategies, Market Research, Consumer Behavior, and Strategic Management. Degree obtained is as a Marketing Major.