Procurement Specialist
Beta Automotive Spare Parts
Total years of experience :5 years, 6 Months
Procurement Specialist October 2012 - November 2015
As a Procurement Specialist, I was responsible for everything related to the purchasing process, record keeping, managing inventory, and negotiating contracts with clients.
- Duties:
• Managed nearly every aspect of purchasing the best quality equipment, and products at the most competitive prices related to the company business.
• Tracking the financial performance of the company branch in Riyadh.
• Managed the main product inventory at Riyadh, and was responsible for providing customers in Al Dammam and Jeddah with the needed stock.
• Identified when supplies are running low and placed orders to replenish the raw materials needed to make the company’s products.
• Discovered the most profitable suppliers and initiate business partnerships.
• Created and placed purchase orders with the appropriate vendors and tracked them, to finalize details of orders and deliveries.
• Examined and re-evaluated existing contracts.
• Processing payments and invoices.
• Produced reports and statistics using computer software.
• Forecasted levels of demand for services and products to meet the business needs and kept a constant check on stock levels.
• Identified potential suppliers, visited existing suppliers, built and maintained good relationships with them
• Controlled spends and built a culture of long-term saving on procurement costs.
• Responsible for supervising stock order procedures.
• Ensured that the same high level of quality service is provided to internal and outside dealership customers.
• Prepared quotations and negotiated for price.
• Planed, managed and coordinated all customer service related activities to ensure customer delight.
2. Beta Automotive Spare Parts - UAE.
Spare Parts Sales Coordinator March 2011 - October 2012.
- Duties:
• Determined the correct replacement or spare part for a customer by inspecting the old part.
• Explained how a part functions, demonstrated proper use of equipment and provided advice and installation instruction to customers.
• Processed sales payments, examined exchanged parts, stock shelves, ordered parts from manufacturers and kept stockrooms organized.
• Maintained and increased existing business in volume and value; targeted and gained new customers.
• Managed customers' enquiries: quotations, orders and delivery status.
• Studied competitors' products and services, and suggestted additional related parts to improve sales.
• Examined returned parts for defects, and ensured exchange/ refund of defective parts or money.
• Follow up vendor accounts, and cargo shipments clearance.
• Managed Key Accounts relationships to increase business.
• Coordinated and participated in promotional activities and trade shows.
• Attended to customer needs complaints, resolved related issues for continues improvement of services and customer satisfaction.
- Duties:
• Achieve the monthly targets given by bank officials.
• Maintain and update the status detail records of each customer that we deal with.
• Knowledge of bank processes regarding loans, credit or debit cards.
• Meeting customer expectations in terms of efficiency, accuracy, timeliness and professionalism of response either face to face, in written or at the telephone.
• Ensure all customer needs are met and sales opportunities are maximized.
• Pro-actively encouraging new and existing customers to register for, and use, alternative delivery channels.
• Undertake effective Individual Reviews.
• Achieve cross sale penetration rates and wealth referrals achieved for account opening, lending and other sales.