Senior service advisor - Body & paint
Toyota Egypt
Total years of experience :11 years, 10 Months
Senior Service advisor ( Body & Paint ):
• Certified Senior Toyota Service Advisor TSA 21
• Calculating client quotations for needed repairs, showing time, cost and labor estimates and needed spare parts for the repair.
• Recording client contact data and establishing relationships with customers
• Deliver technical presentations explaining repairs or services to customers
• Plan and modify products to meet customer needs
• Persuading clients that our service will satisfy their needs in terms of quality, price and delivery
• Communicate client needs to the upper management for future improvements
• Collect and document competitive offers and intelligence
• handling customers complain and advice customers about routine maintenance
• Calculating client quotations for needed repairs, showing time, cost and labor estimates for the service.
• Recording client contact data and establishing relationships with customers
• Deliver technical presentations explaining products or services to customers and prospective customers
• Plan and modify products to meet customer needs
• Persuading clients that our service will satisfy their needs in terms of quality, price and delivery
• Communicate client needs to the upper management for future improvements
• handling customers complain and advice customers about routine maintenance
• Calculating client quotations for needed repairs, showing time, cost and labor estimates for the service.
• Recording client contact data and establishing relationships with customers
• Deliver technical presentations explaining products or services to customers and prospective customers
• Plan and modify products to meet customer needs
• Persuading clients that our service will satisfy their needs in terms of quality, price and delivery
• Communicate client needs to the upper management for future improvements
• Meeting regular monthly targets
• Collect and document competitive offers and intelligence
• Plan for warranty claims & get approvals from the Central office in Czech Rep.
advice customers about routine maintenance and handling there complains. Identifying problems by questioning the customer and doing visual and road tests. Recommending corrective procedure and make job order for needed repairs showing time, cost and labor estimates then explaining the work performed and charges to the customer before paying the invoice.
working closely to the production manager reporting him the production plans and work processes. Handling day-to-day production issues. Managing personnel, machines and materials to achieve production plans.