Ahmad Hamed, Senior Officer - Customer Experience

Ahmad Hamed

Senior Officer - Customer Experience

Sharjah Islamic Bank

Lieu
Émirats Arabes Unis - Ajman
Éducation
Master, MBA In Human Resources
Expérience
13 years, 7 Mois

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Expériences professionnelles

Total des années d'expérience :13 years, 7 Mois

Senior Officer - Customer Experience à Sharjah Islamic Bank
  • Émirats Arabes Unis - Sharjah
  • Je travaille ici depuis février 2018
Service Quality Officer à Sharjah Islamic Bank
  • Émirats Arabes Unis - Sharjah
  • octobre 2016 à janvier 2018
Learning and Development Officer à Sharjah Islamic Bank
  • Émirats Arabes Unis - Sharjah
  • juin 2014 à octobre 2016

1.Identify and champion continuous improvement within the HR systems
2.Benchmark for HR best practices with other similar banks
3.Involved in any development process for HR
4.Coordinate in setting strategy policies and procedures
5.Participating in HR project work as and when required
6.Providing general administrative support across the HR team

HR Manager à Zaabeel Palace Hospitality - H.H Shiekh Mohammed Bin Rashid
  • Émirats Arabes Unis - Dubaï
  • octobre 2010 à mai 2014

Main Duties and activities:

1. HR Planning
2. Staffing ( Recruitment, Selection and Workforce Planning)
3. Job Description
4. Training & Development Management
5. Performance Management
6. Compensation and benefits Management
7. Time Attendance and Leave Management

Éducation

Master, MBA In Human Resources
  • à Ajman University
  • mai 2021

I will graduate in May 2021

Baccalauréat, Computer Science
  • à Ajman University Of Science and Technology Network
  • juin 2008

HR

Specialties & Skills

Key Performance Indicators
Management Planning
Management Practices
Staff Management
Performance Management
networking
team player
Windows 7,8,10
Visual Basic 6.0
MS Office
Effective managerial skills
Performance management

Langues

Arabe
Expert
Anglais
Expert

Adhésions

Cambridge College
  • Student
  • October 2011
SHRM
  • member
  • October 2013

Formation et Diplômes

Certified Professional Training and Development Specialist (Certificat)
Date de la formation:
March 2014
Valide jusqu'à:
March 2014
Human Resources Management Professional - HRMP (Equivalent to SPHR) (Certificat)
Valide jusqu'à:
February 2014
HR Management and Organizational Development Certified Manager (Certificat)
Date de la formation:
December 2013
Valide jusqu'à:
January 2014
Managing by KPI Measure and Control (Certificat)
Date de la formation:
May 2013
Valide jusqu'à:
May 2013
Effective Managerial Skills (Certificat)
Date de la formation:
March 2013
Valide jusqu'à:
March 2013
Diploma in Human Resources - International Cambridge College (Certificat)
Date de la formation:
July 2011
Valide jusqu'à:
October 2011
General Course in Human Resources (Certificat)
Date de la formation:
February 2011
Valide jusqu'à:
April 2011

Loisirs

  • Programming
    developed 3 software : 1- IT help desk .. 2- HR software .. 3- Reservation software