Director-Technical & Services
SSK Technologies
Total years of experience :30 years, 0 Months
Oversee Technical, Operations and Maintenance Service Divisions in all aspects of technical operations activities such as pre-sales, designing, estimation, installation, project management & maintenance services. Having additional responsibilities of Administration and Human Resources; approval of budgets, Preparing P & L; designing tools to upgrade and enhance customer services.
Core responsibility is to provide leadership, strategic direction and effective coordination of activities in order to ensure market profitability customer number 1 satisfaction. Exploring new product technology solution based on market demands and bringing new business partners introducing new products/solutions to the market.
Created New Division within the company for ANPR (Automatic Number Plate Recognition) Solution and developed our own license software kit (SDK) to have edge in the market competition. Our ANPR Solution is duly approved by Dubai Protective System (DPS) under Dubai Police-GHQ.
Responsible of designing, estimation, installation and execution of all on-going projects; preparing all RFP/RFQ of all tenders/ contracts, preparing Techno-Commercial Contracts/ Tenders/ Proposals based on P & L designed cost sheet and making sure the design and management of a secure based on cost effective solution, manage internal, external resources and service providers to offer best technology design infrastructure.
Develops and implements business strategies across technical operations organization to meet established service metrics and quality assurance goals. Responsible for end-to-end technologies solution requiring by customer and providing best after sales support.
Manages the finances of the technical operations & maintenance service divisions such as operating expenses, capital budget, forecasting and strategic planning for the department including administration and services.
Develops and maintains strategic partnerships with cross-functional organizations to ensure effective implementation of methods and procedures as well as to identify expedient and comprehensive solutions to customer-impacting issues.
Established policies and procedures related technical, operation services, administration and technical support used by both general employees and technical staff. Provide in-house technical training, design strategies to improve maintenance services to the customers, creating KPI’s and incentives schemes to the technical and non-technical employees.
-Regional Head of all Business Operation in Abu Dhabi.
-Responsible of Sales/Marketing, Pre-Sales, Engineering and Project Implementation.
-Recruit new skill applicants to fill desired positions in the organization in order for better sales projection in the region.
-Finding new technology based products to provide ”One Stop Shop Solution” to Real Estate Market and Positioning in advance the growth of the company by distributing leading products brand in the region.
-Providing Sales & Pre-Sales in-house training on quarterly basis and create incentives programs to boost Sales, Services and Project Implementation Groups in order to maintain Quality Management and Completion of Successful Turn Over Projects within the required time schedules.
-Study & Designed various techniques and packages to explore business in Telecommunication, IT, Security Systems, Electro-Mechanical /Power & Oil Industries.
-To Administer, Implement and enforce all Company Rules, Regulations and Policies within the area’s jurisdiction.
-Responsible reporting directly to General Manager and submit monthly sales reports, sales analysis, sales target, sales assessment and recommendation.
- Head of Real Estate/ELV Product Group.
- Responsible for all product offering to the Real Estate and Enterprises Solutions
- Sourcing new products as market demands.
- Responsible for Designing, Consultation, Pre-Sales Support, Estimation and Submission of Investment proposal as per Sales Requirements.
- Responsible of all Passive and Active Product Solution Offering and Support Sales Team.
- Closed Coordination with Services & Implementation Division and Supporting all projects been implemented to fulfill Customers as required.
- Study & review plans, drawings & specifications of the prospect assign bid documents, RFP & RFI. Responsible of Customer requirements such as Commercial & Technical Proposals.
- Attending Pre-bid Conferences and conduct site survey.
- Review carefully all workload activities accomplished by product team on weekly and monthly basis and provide training.
- Conduct monthly or quarterly pre-sales training to enhance Sales Team for offering better solution technologies.
- Participating actively on big road shows locally and abroad especially on Intelligent Building Management Systems and New Products Offering.
- Responsible of GCC Products Market including Kenya & Pakistan
Responsible for the Sales Process from Initial Point of Contact (Lead Generation), Sales Presentations and submit proposals through contract negotiations and project execution. Meet/exceed minimum quarterly and annual sales target and objectives.
Spearhead Sales and Service Departments and supervise closely project implementation of all projects. Responsible of completing projects within given schedules by customers and delivery of products/services as required and meeting Quality Management.
Create incentives programs to boost Sales, Services and Project Implementation groups in order to maintain the Quality Management and Completion of Successful turnover projects within the required time schedules. Facilitate strategic partner’s resources to assist sales process.
Engage, equip and lead all sales channels (including distribution partners) with appropriate training, tools and strategy development for all ALCATEL Network Equipments, IP PABX (for small, medium and large Enterprises), VOIP Equipments, Structured Cabling System and related Services Nationwide. Work with other vendors local and abroad and cater from abroad auxiliary products as System Integrator to provide Complete Telecom Solutions.
Supervise 12 Account Managers and Channel Distribution Nationwide. Provide Direct Marketing and Sales support to field/distribution sales organizations. Manage, help generate and qualify as well as process sales leads. Responsible for maintaining customers, prospects and competitors data base by assessing, devising and implementing new market promotions. Focus on CTI and Call Center Market both for telecom and enterprise solutions.
Maintain revenue goals by quarter and year to date. Identifies, solicits and sells all products directly to small, medium and large institutions/enterprises.
Support Project Management Group and supervise all project implementation in order to ensure quality of work achievements.
Study and designed various techniques and packages to explore business in Telecommunication, IT, Security Building Systems and Electro-Mechanical Equipments in the local market and act as a System Integrator of various products.
Spearheading all divisions including engineering, project implementation, sales & marketing and after sales services. Formulate new business strategies and techniques to be more competitive in the market.
To penetrated government and private sectors with our Telecommunication Products such as Structured Cabling System (Voice & Data), PABX, VOIP, Local Area Network, IT Equipments (Hubs, Routers, DSL), Security Building Systems like Fire Alarm System (Gamewell), CCTV System (Ademco), Building Automation System (Echelon), Paging, Access Control System (Passpoint) and Electrical/Mechanical Equipments such as Panel board, Switches, Power Systems, Pole-line hardware and accessories, Air Conditioning Systems and other Products and to maintain a profitable operation.
Create Project Management Programs and Spearhead the Implementation of all projects.
Initiate strategy for speedy work accomplishment and conduct quality check of the installed and on going projects as per standard and design specification and per contract.
Handling and provides prices, mark-ups, promotions and incentives of all products and sales division.
Conducting weekly and monthly meetings with all managers and discussing on various issues and concerns. Having open forums meeting with managers once a month in order to analysis week areas and shares ideas to rectify and improve the quality of works.
Submit monthly analysis reports to the President regarding sales, accounts status, sales directives, sales target and performances. Provide assessment and recommendation on market projections and concerns.
Developing various programs on Sales and Marketing and provides training in accordance with company standard.
To create business strategies and studies various techniques to explore more business for the company and maintained a profitable operation with minimum ROI of 40% per year.
Responsible reporting directly to the President and submit monthly sales reports, sales analysis and sales target. Provide sales assessment and recommendation on monthly basis.
To penetrate government and private sectors with carried telecom products such as Hitachi PABX/KTS, Structured Cabling System, Network Products, VOIP Devices, Security Systems like Fire Alarm System (Simplex), Paging, CCTV (PELCO), Building Automation, Access Control System and other products. Responsible by participating all government and private Bid’s both local and international.
Act as System Integrator of Lucent Technology and promote Voice and Data Products.
Responsible to create a potent sales force to assure the integrity of group and attain sales target. To dealt principals abroad and introduced the best technology in the local market as an exclusive distributor and supervised importation division.
Develop and create project management programs and spearhead the engineering and implementation divisions of all projects including service division. Initiate strategy for speedy work accomplishment and conduct quality check of the installed and on going projects as per standard and design specification.
To responsible by participating all government and private Bid’s both local and international and also supervised local and international exhibits promoting products.
Study and designs benefit packages for sales executives and engineers to boost performance. To Plans, formulate, and prepares strategies of the company.
Train and supervise the sales associates in accordance with company standard.
To administer, implement and enforce all company rules, regulations and policies within the area’s jurisdiction.
Supervise sales and company activities and organize an effective sales force pertinent to the attainment of sales target or goal.
Close monitoring and periodic assessment of the sales and marketing group and present the findings and recommendations to the President.
Study the needs of clients and recommends to the President ways that will boost client satisfaction and provides technical information regarding the product and company services.
Monitor and observe the competitions’ profile and activities and design ways of keeping the company competitive and ahead in the market.
To organize effective sales force in order to maintain standard profit as desired by the company.
Conduct weekly meetings with sales and marketing divisions to monitor sales activities and discuss various techniques to achieved sales target.
-Programming, Installation, Testing and Commissioning of all PABX Project.
-Designing and Installation of Structured Cabling System.
-Provide Training to Associate Engineers and Technicians on PABX and Structured Cabling.
-Doing Ocular Inspection, take-off material based on available floor plans and submitted breakdown material to logistic division for pricing and formal quotations.
-Quarterly basis provide technical training to sales division.
Average Grade is 92%
Grade Average is 88%
Grade Average is 78%
Grade Average is 76%
Grade Average is 86%