Allen Guintu

 Prepares Planned Preventive Maintenance (PPM) Roadmap. 
 Plan and coordinate site maintenance activities with all involved trades / discipline. 
 Plan and estimate Manpower required to perform the maintenance. 
 Monitors the SLA of Work Orders in CAFM system and ensure that the Service Level Agreement (SLA) is justifiable. 
 Monitors Work Orders to ensure that they are completed as per scheduled and priority.
 Ensure that Work Orders are raised to cover any remedial actions identified on PPM work, both in-house and contractor 
 Coordinate with Storekeeper for pending materials. 
 Prepares KPI Evaluation Sheet on a monthly basis and submit to client for approval.  
 Prepare, compile and issue Monthly Client Contract Report to the Client 
 Prepares, consolidate variation works and raise client invoices.
 Supervise 6 Helpdesk Operators 
 Administer petty cash and complete returns to accounts department as directed. 
 Receive supplier invoices for payment processing. 
 Process time sheets of service providers.
 Coordinates with Human Resources for employees annual leave and attendance related issues. 
 Manages kitchen and stationery items. 
 Other duties as directed by Management

• Prepare, compile and issue Monthly Client Contract Report to the Client after approval from the Senior Facilities Manager.
• Administer petty cash and complete returns to accounts department as directed.
• Receive supplier invoices for payment processing.
• Process time sheets for manpower service providers and Multiplex direct staff.
• Provide assistance to the Camp Boss in managing the transportation and accommodation of labours.
• Coordinates with Human Resources for employees annual leave and attendance related issues.
• Coordinates with manpower service providers for the recruitment of staff or Labor upon request from Supervisors and Senior FM.
• Manages kitchen and stationery items.
• Prepare and raise client invoices.
• Prepare and administer relevant registers
• Prepare and administer house rules
• Other duties as directed by Management.

• Answer telephone calls in accordance with the agreed Service Level.
• Responsible for the administration and operation of the Computer Aided Facilities Management (CAFM) system from an Operational Maintenance Perspective in the absence of CAFM Administrator.
• Generates PPM reports and issues PPM to supervisors using CAFM tool.
• Arrange Preventive Maintenance with the residents.
• Schedules an appointment with the clients and dispatch a technician.
• Conducting Service Calls to residents related to maintenance activities in their property.
• Coordinates with Facilities Manager and Supervisors for any escalated issues

•Answer telephones in accordance with agreed-to Service Level.
•Schedules an appointment with the clients and dispatch a technician.
•Coordinates with Facilities Manager and contractors in arranging appointments.
•Upsell maintenance packages.
•Respond to visual inputs within agreed-to Service Level.
•Ensure all telephonic and visual inputs are logged on the ERP system.
•Escalate unresolved issues.
•Ensure follow-up to close events.
•Identify and report shortcomings and learning of the system.
•Ensure effective problem identification and resolution to all system responses.
•Maintain and update knowledge base continuously.

• Prepares letters, agreements, memo and LPO.
• Documents registry for incoming, outgoing, emails receives, transmittals and requests for information
• Recording, expediting, reviewing and processing the documentation while maintaining a functional client service relationship both internally and externally.
• Preparing and issuing transmittal's and maintain document control registers and maintaining the archive project documentation, including electronic and hard copies
• Prepares monthly progress reports using Microsoft Excel and Powerpoint.
• Coordinates with suppliers.
• Accepts calls and doing outbound calls to our clients for follow-up.
• Makes travel arrangement and hotel bookings.
• Researches for information for the department staff on the internet as required.
• Liaises with other secretaries/department staff to coordinate arrangement for meetings, etc.
• Assist as required in preparing presentations.
• Keep abreast of development/knowledge and trends in respective field, by reviewing and researching via internet, professional publications, media, attending exhibitions/conferences as necessary.

• Prepares weekly and monthly team progress reports using Microsoft Excel and Powerpoint.
• Prepares internal memo and letters.
• Assist team members in positioning sales opportunity on every customer.
• Handles supervisor calls or escalations through inbound, outbound, chat and e-mail.
• Point of Contact and attends to conference calls with clients regarding technical escalations.
• Lead Support Professionals, foster their professional development and growth via effective coaching and communication and promote teamwork and cooperation in delivering on Stream’s mission.
• Provide day-to-day supervision and management of directly assigned team of Support Professionals.
• Conduct multiple call-coaching training sessions each week
• Under the direction of the Service Delivery Manager, manage team KPIs and retention initiatives
• Work with Service Delivery Manager to resolve personnel issues in a professional and timely manner.
• Administer and manage payroll in accordance with company policy and procedures.
• Proactively manage Attendance Standards compliance and Leaves of Absence in accordance with company policy and practice.
• Provide escalation support to Support Professionals by providing guidance in problem solving customer issues
• Conduct Team Meetings with direct reports to ensure expedient communication of relevant information and as an open forum for input from support professionals.
• Schedule and coordinate team activities.
• Coach and mentor Support Professionals to ensure goals are developed for their personal and professional growth and development.
• Prepare process and conduct annual performance appraisals for assigned Support Professionals on time.
• Partner with Human Resources to screen, interview and hire Support Professionals for contract.

• Doing technical research and recommend it to the client.
• Handles level 2 technical escalations through outbound call, chat and e-mail.
• Subject Matter Experts and Point of Contact for technical issues
• Mentor consultants by providing just in time support.
• Conduct daily Interactive Paralleling Sessions and Remote Monitoring
• Facilitates Team Briefings and Team Calibrations

• Subject Matter Experts and Point of Contact for technical issues
• Provides Sales Support to customers based in USA.
• Assist customers with their Technical related issues
• Troubleshoots connectivity issues for both Broadband and Internet connections.
• Troubleshoot browser and Windows related issues.
• Logging customers’ inquiries.
• Facilitates Team Calibrations and provides just in time support to consultants.
• Other job-related activities required by the immediate superviso