Administration Manager
Group of SBN nursery
Total years of experience :11 years, 0 Months
1- Promoting and marketing the nursery to achieve occupancy targets.
2- In charge of the nursery’s budget.
3- Ensuring that the nursery is safe, stimulating and compliant with all safeguarding requirements.
4- Making sure that all administrative duties are completed properly and on time.
4- Maintaining equipment and resources in the Nursery.
➢ Lifting, handling and moving training equipment, play equipment and other resources that children use in
the nursery.
➢ Updating parents and cares on a child’s progress.
➢ Checking that nursery equipment is in good working order and condition.
➢ Responsible for the management of day-to-day financial operations within the nursery.
➢ Keeping up to date on all current childcare issues.
➢ Ensuring recruitment vacancies are advertised and filled in line with the nursery’s recruitment policy.
➢ Maintaining accurate and up to date personnel records for all employees within the nursery.
➢ Observing children through play to identify their individual needs.
➢ Ensuring that all parents have signed a contract and agreed to the nursery’s terms and conditions.
1- Develop and enhance sales through the growth and implementation of a preferred customer list.
2- Monitor floor stock and replenish merchandise.
3- Provide personalized service by consultatively suggesting products that meet customers' needs.
4- Develop relationships with new and existing clientele for special events.
5- Strong knowledge of notes and ingredients that comprise fragrances.
6- Increase overall sales by recommending additional products.
7- Open and close out registers.
8- Demonstrate extensive product knowledge and communicate product benefits.
9- Train new employees in sales and data entry.
10- Managing and improving the shops team personal performance.
11- Maximizing sales opportunities through the development of customer relationships.
Monitor the activities relating to import and export.
➢ Ensure that documentation is done relating to import and export of any materials and goods.
➢ Negotiate with distributors and respective people relating to price quotations.
➢ Maintained an updated database of all shipments deliveries and returns.
➢ Coordinated overseas shipping with customs agents for clearance.
➢ Handled claims with insurance companies for issues with shipments.
➢ Resolved customer complaints in a timely manner.
➢ Arranged domestic and international shipments.
➢ Prepared inventory and sales reports.
➢ Checked the accuracy of invoices from customers brokers.
➢ Processing accounts payables invoices.
➢ Liaising with legal departments, banks and auditors.
➢ Resolving client’s queries regarding overdue payments.
Maintain good relation with client. going communications with clients.
➢ Projects coordination within departments, with clients, suppliers & partners.
➢ The ability to convince the client.
➢ Energetic sales professional with a knack for matching customers with optimal products and services to
meet their specific needs.
➢ Consistently received excellent feedback from customers.
➢ Represented the company at trade fairs and exhibitions.
➢ Researching the market for related products.
➢ Regularly liaised with our suppliers to ensure the progress of existing orders.
➢ Involved in the recording and administration of sales by forwarding reports and copies to the sales office.
➢ Provided customers with competitive quotations.
➢ Making sure products and services are supplied to customers on time.
➢ Involved in the training of new sales staff.
Experience working in a wide array of working environments.
➢ Ability to provide bilingual (Arabic & English) administrative, secretarial and customer service. ➢ Excellent public relations, written and verbal skills.
➢ Superb communication and interpersonal skills.
➢ Flexibility and adaptability to change.
➢ Ability to work independently or in a team environment.
➢ Committed to cultivating relationships with clients and customers.
➢ Attend meetings and write meeting minutes.
➢ Provided executive-level assistance.
➢ Made travel arrangements and prepared agendas for company executives.
➢ Monitoring changes in the business legislative and regulatory environment.
➢ Involved in the creation of new companies and limited partnerships.
➢ Responsible for all company secretarial functions, duties and responsibilities.
➢ Organizing, preparing agendas for, and taking minutes of mangers meetings.
➢ Providing advice to colleagues and senior managers on administrative matters.
➢ Maintaining statutory books i.e. registers of members, directors and secretaries.
➢ Developing & implementing admin policies & procedures to improve efficiency.
➢ Liaising with external regulators, solicitors and auditors.
➢ Preparing and filing dormant accounts.
➢ Maintaining all statutory registers and blueprint.
➢ Drafting minutes within set timeframes.
➢ Reporting in a timely & accurate manner on company procedures & developments.
Make customers feel valued, welcomed and accepted.
➢ Receiving and dealing with all initial customer communications, by phone, mail
Celect Decoration Company
and face to face.
➢ Guiding all customer issues to a satisfactory conclusion.
➢ Assisting management with customer service policies.
➢ Creating and maintain customer call logs.
➢ Promoting the supportive image of the company in every way possible.
➢ Resolve any customer grievances and provide solutions accordingly.
➢ Ensure customer satisfaction and trust was re-built beyond expectation.
➢ Escalate calls to relevant departments when required.
➢ Understanding the customer's point of view.
➢ Learn about a company’s product or services quickly.
➢ Remain calm, courteous and respectful at all times (even when customers are angry and argumentative).
Extensive PC skills including MS Outlook, MS Word, and MS Excel.
➢ Safeguarding the company's corporate image and credibility.
➢ Creating schedules to ensure adequate and efficient staffing at all times.
➢ Resolving any site complaints, problems or difficulties within the agreed time frame. ➢ Proactively managing staff absence, sickness and holidays.
➢ Recruiting, interviewing, hire, and training staff as required.
➢ Organizing seasonal promotions and events.
➢ Able to take on and do the duties of a general manager.
➢ Ability to handle emergency situations as they arise.
Responsible for answering and handling incoming and outgoing phone calls. ➢ Maintained construction documentation, project plans and files.
➢ Prepared and submitted Sub-Contracts.
➢ Dispatch work orders to Maintenance and Operations personnel.
➢ Write memos, invoice reports, and agendas.
➢ Fax, scan, photocopy and organize company documents.
➢ Organized and handled complex administrative and project assignments. ➢ Highly skilled with Microsoft Word, Excel.
➢ Excellent organizational and time management skills.
➢ Quick learner, proficient with various databases.
➢ Updating and maintaining all licenses and Companies records.
• Excellence in leadership and Management • Management meeting Management • Secretary modern office Management • Communication skills and dealing With the public
1. Introduction to IT 2. Using MS Windows 3. Word Processing using Microsoft Word 4. Spreadsheets using Microsoft Excel 5. Electronic Communication using Microsoft Internet Explorer 6. Presentations using Microsoft PowerPoint 7. Databases using Microsoft Access