Senior Field Service Engineer
Al-Zahrawi Medical Supplies
Total years of experience :14 years, 11 Months
• Lead the service quality; the continuous warranty & preventive maintenance schedule.
• Plan & allocate all required resources for immediate service action.
• Ensure the stability and functionality of all instruments.
• Ensure the customers satisfaction of quality, efficiency and maintenance of instruments.
• Communicate with suppliers regarding any occurred issue related to technical details or service case.
• Support the sales department with the Instrumental Technical details.
• Support business goals and objectives.
• Handle the Installation, Commission and Maintenance for;
- Lab Unit:
> DAKO - Denmark: Histopathology and Immunohistochemistry
> BD - USA: Cytopathology
> Don Whitely - UK: Anaerobic Workstation Cabinets
> Cepheid - USA: Molecular Microbiology
- Medical and Nuclear Medicine Unit:
> BIODEX - USA: Physical Medicine, Nuclear Medicine and Medical Imaging
> Covidien - USA: Contrast Media Power Injectors (By Mallinckrodt)
> Laborie - Canada: Urodynamic Units
> Euroclinic - Italy: ENT Units
> Sun Nuclear - USA: Radiation Measurement Systems
- Analytical Chemistry Unit:
> TA Instruments - USA: TGA, DSA, Dynamic Mechanical Analysis
> Biotage - Belgium: Evaporation Concentration Systems
> Milestone - Italy: Microwave Digestion Systems
• Lead the sales target up to 5M Q.R
• Lead the Commissioning, pre-commissioning & Servicing of biomedical and technical products
• Tracking opportunities, Develop good long term relationships with customers.
• Create and maximize the opportunities in biomedical equipment sales.
• Ensure customer satisfaction.
• Responsible for the Commercial Operations; Pricing & Tenders submissions
• Organize product demonstrations and sites visits
• Direct contact with the manufacturers and suppliers to arrange orders with them.
• Logistics planning and order arrangements overseas, insuring a 100% On Time Delivery.
• Represent the company at meetings and visits.
* Supply, Install & maintain Physiotherapy Equipments, Rehabilitation Equipments, Orthopaedic Equipments, Medical Furniture and Autoclaves.
* Prepare and Submit tenders for Small, Mid & large enterprises within the region of Qatar.
* Involved in the field of Marketing & Presentation of Biomedical Equipments.
* Supervise and Track the Shipped Equipments to the designated Sites.
* Demonstrate & Train the Clients on how to use the equipments.
* On site Testing & Quality Assurance.
* Introduced to Pulse oximetry (Masimo) and SteryBoxes (TessDental) equipments.
Maintenance Engineer for the following Equipments:
* GE Healthcare: Ventilators, Anesthesia Machines (Aespire 7100 and Astiva/5 MRI), Patient Monitors (CIC and ipanel).
* Medaes : Medical Gas Systems (Dukhan Hospital and Cardiology Hospital).