Assistant Manager
Pan Asia Banking Corporation
Total years of experience :15 years, 4 Months
Directed to provide exceptional service to all internal & external customers and
vendors, maintaining professional relationship of established business.
* Manage Visa / MasterCard system operations related to banks Debit & Credit
card on Card Management System. (CMS)
* Co-ordinate with Card Associations, external and internal stakeholders for
implementations and business needs.
* Handles credit card back office operational matters on Cards & Pin
dispatching, Debit & Credit cards Embossing, Balance transfers,
Installment, Card statements, etc...
* Deals with queries, investigations and complaints, work closely with team
members, and propose new procedures in order to improve processing
efficiency/quality.
* Assisting product developments, card promotions, business
developments and service level enhancement drives.
* Negotiating with vendors and outsource service providers to gain optimal
pricing on card products resulting for increase in profit margin and maintains
agreed SLAs with them.
* Conducting on boarding and training programs, establishing team targets,
assessment of employees individual strengths and monitoring to improve weak
skill levels.
* Conducting staff evaluations and determined staff promotions and
reductions in force as necessary.
* Overlooking and managing the System Operations process for the business
unit with the coordination of IT teams.
Some of the main projects involved,
* Currently involved in the New CMS implementation for the Credit Card
issuance. Carries out all the coordination part in the business that is
necessary for the UAT areas and the back-office operation in the re-carding
process with all internal and external stake holders.
* Involved in new embossing machine setup project for in-house
personalization of Credit and Debit card base of the bank. Coordination with
vendors and payment schemes in order to complete the project in a timely
and cost effective manner.
* Implementation of 3DS V2.2
* Chip version upgrade from CF6 to SF30 with IDEMIA
* Extending expiry of the Credit card base.
* Implemented self-registration portal to register for the E-Statements facility.
One of the worlds leading payment system solution provider. Customers include
worlds leading banks and financial institutions. Through the “Smart Vista” platform,
BPC handles all aspects of ATM management, billing, mobile and contactless
payments, settlement, point of sale, card issuing and acquiring, microfinance and
electronic payments processing.
Reporting to the Senior Project Manager, and responsible for the coordination of
the on-going projects, maintaining the standards and the relationship between
the customer and the BPC. (Local and Foreign)
Project Management & Change Delivery Management.
Manage and deliver technology projects and changes by engaging with
various internal and external stakeholders and adopting the project
management framework to ensure projects are completed within the
defined timelines and budgets.
Develop and maintain productive working relationships with project owners,
business functions, IT teams and other stakeholders.
Manage the development, configuration, parameterization, testing,
deployment of technology changes and transition to production while
extending support and guidance to business users for planning/conducting
software acceptance testing.
Conduct regular meetings, facilitate communication and cooperation among
team members.
Assisting and guiding the customer with gathering the correct requirements from
them and help them resolving the issues in a agreed set of timeline with the
developers.
Budget & People Management
Manage, planning and budgeting for projects and coordinates on
preparation of proposals on initiated projects, monitoring the financial
performance against the pre defined budget.
Identify opportunities for the appropriate and cost-effective investment of
application solutions including sourcing, purchasing and development.
Manage the effective achievement of the team’s objectives through setting
individual objectives, managing performance, developing the team and
providing formal and informal feedback to maximize overall performance,
engagement and motivation.
Preparation of Enhancement and Change Requests (CRs) accordingly to guide the
team on resource allocation, methodologies, tasks, dependencies, deliverables,
risks and other issues through the project life cycle.
Responsible for handling and administration of Banks Credit Card Management
system (TSYS Prime4) as the application level.
Working with Payment schemes (Visa, MasterCard & Amex) to identify the
compliance requierments and make sure they apply in for the mentioned
timelines with the relevant department coordination.
Have the experience of handling CTL (TSYS) system applications such as Prime
Job Administrator, Prime Report Manager, Prime Parameters and the Online
applications such as Online Acquirer, Online Issuer, Online Parameters, etc.
Administration of the user levels and user groups of the TSYS system (Credit card
application).
In depth knowledge in end to end transactions and interfacing with CBS.
Testing new components to the existing system and configuration settings using
simulators such as VTS and MasterCard Test for the system enhancements and
UATs and prepare test cases to meet the business requirements.
Risk management related to issuing and acquiring application processing, fraud
monitoring, ATM, POS and E commerce transactions.
Conducting Systems Auditing with the IS Audit team of the systems related to
cards and compliance updates.
Daily maintenance of the Online and Test environments and troubleshooting.
Some of the main projects Involved,
CTL (TSYS) Version Upgrade (PRIME V4.00)
- Acted as the main corrdinator of the full project scope for both issuing &
acquiring areas.
- Coordinated with End Users of each departments with pre-defined Test cases
(UAT) and logged the necessary changes that are needed to implement.
- Conducted regular meetings with the vendor regarding the logged cases and
changes to be done, and implementing them in a agreed set of time line within
the project time lines.
- Coordination with the System Audit unit and carry out the auditing part for the
concluded UAT areas.
- Coordinated Post-Go-Live issues with the vendor and end users after the go live
process. (Daily / weekly meetings according to issue priorities.)
AMEX EMV Credit Card Issuing.
Visa / Master Card EMV issuing & Acquring
Visa EP4 Version Update
Credit Card Loyalty Points System
- Colombo,